AUCKLAND, NEW ZEALAND, 08 June 2021: DHL Express, the world’s leading international express service provider, has
released a new Whitepaper "The Ultimate B2B E-commerce Guide: Tradition is out. Digital is in". The study predicts
strong growth for the B2B E-commerce market in the coming years: By 2025, 80% of all B2B sales interactions between
suppliers and professional buyers will take place in digital channels. The impact of the Covid-19 pandemic on the pace
of digitalisation and the purchasing behavior of technology-savvy millennials, who are now of an age to be the
professional B2B decision-makers, are the main drivers of this global E-commerce growth.
“Even in times of worldwide shutdowns, globalisation has shown its resilience, fuelled by digitalisation and the power
of global trade”, says John Pearson, CEO of DHL Express. “These trends have led to an ever growing number of consumers
to shift their shopping activities online. The pandemic has accelerated this development like never before, with a sharp
rise in businesses selling their goods in the global marketplace. E-commerce and global logistics thus provided the key
to unlock local shutdowns, keep economies running and mitigate the impact of Covid-19 for many of our customers.”
The Whitepaper, compiled by DHL Express, uncovers factors driving the growth of the global B2B E-commerce market:
besides general trends such as globalisation and digitalisation, a new technology-oriented generation of millennials is
starting to make its mark. Already, millennials account for 73% of all professional B2B purchasing decisions. As digital
natives, their experiences in the B2C-sector translate to high expectations when making B2B transactions, pushing
companies to invest in digital solutions, such as selling platforms, while offering great growth potential.
“Over the years, we have seen a steady increase in consumers and businesses shifting their purchases online, but the
pandemic has forced many Kiwi businesses into the digital world at a rapid rate,” said Mark Foy, DHL Express NZ Country
Manager. “When we released our results for the 2020 ExportNZ DHL Barometer late last year, it was clear that many
business models have changed in light of the pandemic. We’re proud that DHL Express continues to deliver on its
commitment to all businesses, big or small, to make sure our customers’ shipments are delivered as fast and as safely as
possible.”
It comes as no surprise that e-commerce numbers are rising given its growth trajectory in past years. However, the
volume of shipments have grown tremendously higher than expected due to Covid-19.
“Numbers from the most important shopping occasions, namely Black Friday and Cyber Monday, demonstrated the increase in
international online e-commerce shipment volumes, as DHL Express New Zealand witnessed a 50% year-on-year rise in
shipment volume during the peak months of November and December,” continues Foy. “This unabated surge in volume further
underscores the growth in online shopping and demand for cross-border shipping, making it critical that logistics
providers remain agile to continuously adapt and respond to consumer needs.”
It was not only B2C E-commerce that was growing due to ongoing digitalisation and changed shopping behavior of
consumers. In 2019, before the pandemic, global sales on B2B E-commerce sites and marketplaces had already increased by
18.2% to reach USD 12.2 trillion, outpacing the market size of the B2C sector. Through Covid-19 and the resulting
acceleration of digitalisation, this global B2B E-commerce volume is estimated to reach USD 20.9 trillion by 2027.
What is predicted for the future of the B2B sector, has already been visible in the significant B2C E-commerce rise over
the last year, where DHL Express experienced high growth rates particularly during the holiday peak seasons (e.g.
Easter, Christmas) and mega shopping days (e. g. Black Friday, Cyber Monday). In total, the B2C E-commerce volumes
within the DHL Express network increased in 2020 by approximately 40%, compared to 2019.
This positive business development is also reflected in the FY2020 financial results of the company: With a total
revenue of €19.1 billion (+11.9% year-on-year) and EBIT of €2.7 billion (+34.9%) the Express division of Deutsche Post
DHL Group closed 2020 with the best result in its more than 50 years history. With its worldwide network and breadth of
industries served, DHL Express was able to accommodate fast-changing trade flows. Furthermore, its presence in more than
220 countries and territories helped consumers and businesses to stay connected by enabling them to trade around the
world – also during the Covid-19 pandemic.
DHL Express is investing to continue to meet high customer demands
In 2020, DHL Express delivered 484 million shipments in total for its customers (B2C and B2B) around the globe, around
9% more per day than in 2019. To adapt to this significant growth of its network, DHL Express continues to invest
annually more than €1 billion in new state-of-the-art facilities around the world to multiply its sorting capacity (+65%
since 2013), hires new employees (+10,000 year-on-year) and adds new freighter aircraft to its fleet (+20 units
year-on-year). In this context, DHL Express recently announced the purchase of eight more Boeing B777 wide body
freighters and a partnership with Smartlynx Malta to add two Airbus A321 to its fleet. With these measures, DHL Express
ensures that its worldwide customers can benefit from the global E-commerce boom.
Download the Full Guide here: https://shipping.dhl.co.nz/B2B_Whitepaper_NZ