Canstar is today thrilled to announce its 2021 Innovation Excellence Award winners, many of which are notable for a
commitment to social good.
Canstar’s annual Innovation Excellence Awards assess submissions from across several categories of business, covering
financial and consumer needs. To determine the winners, the judges consider a range of criteria, including the impact an
innovation has on improving a consumer’s day-to-day life, its ‘wow’ factor in the market, and its accessibility. This
year’s submissions were of an extremely high quality, with standouts across several fields. A trend toward innovations
designed particularly to support Kiwis’ personal needs particularly impressed the judges.
“We all had a tough 2020, with the stresses of COVID-19 and uncertainty in so many aspects of our lives. What we saw
through these awards, is that local businesses stepped up to help,” said Canstar NZ General Manager Jose George. “These
businesses innovated to deliver products and services that simply made New Zealanders’ lives easier, better and cheaper.
They did the right thing, and we applaud them for that.”
Canstar is announcing six awards across its financial and consumer categories. They are:ASB’s Compassionate Care
ASB Compassionate Care is designed to help home loan customers mourning the loss of a partner. If one of the borrowers
on an ASB home loan passes away, Compassionate Care covers the interest payments on that home loan for up to 12 months,
to a maximum of $60,000. When it launched, ASB Compassionate Care instantly provided cover for around 160,000 ASB
customers. ASB’s Compassionate Care was assessed as being unique in the market and having a significant wow factor, due
to the unprecedented support it offers to customers during a particularly stressful time.Pulse Energy’s ‘Pay it Forward’
Pulse Energy’s Pay It Forward programme reflects Pulse Energy’s values as a community-owned business, and captures the
kindness of New Zealanders. The company’s Pay It Forward programme enables customers to add a small monthly contribution
to their power bill to support families experiencing energy hardship. This idea was deemed by the Canstar judges to have
a considerable impact on those experiencing financial hardship.Kiwibank Fast Capital
Kiwibank’s Fast Capital programme reflects the changing needs of New Zealand businesses and supports them in reaching
their goals quickly and efficiently. Businesses can apply for between $5,000 and $100,000 of unsecured loans through the
Fast Capital application in just a few minutes. The offer was assessed as unique with a strong positive impact on
businesses.Mercury - the Mercury app
Mercury’s app was recognised as having a considerable wow factor by the judges due to its highly engaging loyalty
programme. The app engages customers by rewarding them for challenges such as undertaking a certain number of steps,
taking the app well beyond being a standard self-service mobile tool.NZCU Baywide Broker API
The NZCU Baywide API enables a broker to upload a customer’s documents directly to the application, ‘Accept’ it on
behalf of the customer, ‘Initiate’ verification, ‘Obtain’ the conditional approval, and ‘Retrieve’ the application
status though the entire process. The programme was deemed to have a significant impact on brokers and customers, and
impressed the judges.Wise (Transferwise)
Wise’s multi-currency account and debit card was assessed as a leader in the market, with benefits such as
auto-conversion, which automatically chooses the cheapest possible currency to convert funds for the customer. Wise is
able to offer transfers which are up to seven times cheaper than other providers, are automated, and use the mid-market
rate. The Canstar judges found Wise’s card offered significant advantages to the consumer.