Free delivery for first three months, greater choice for customers
New Zealand’s restaurant and hospitality sector will get a major boost when online food delivery marketplace Menulog
launches its full delivery service this month.
The Menulog Delivery Service will be launched in Central Auckland in February, across wider Auckland in March and then
rolling out in 23 cities and towns by April including Hamilton, Wellington, Christchurch and Dunedin.
Menulog has operated in New Zealand for nine years with its core marketplace business providing self-delivery and online
ordering technology for more than 1,000 local restaurants nationwide.
Now, with the launch of the Menulog Delivery Service, Menulog is the widest reaching hybrid food delivery marketplace in
The move follows increased demand from Kiwi consumers wanting better value and more food delivery choices along with
increasing numbers of restaurants looking to introduce delivery to expand revenue opportunities.
As the Delivery Service is rolled out across the country, for the first three months, Menulog will be removing all
delivery fees with a $10 minimum order before moving to a tiered system with an average delivery fee of $5 and as low as
$1.99 during off-peak times.
Morten Belling, Menulog Managing Director, says Menulog is committed to growing order demand for restaurants, creating
jobs in both cities and regional areas, and providing greater choice for customers.
“We’ve made a significant investment to launch the Menulog Delivery Service and we’re focused on delivering greater
value to our customers, providing new opportunities for our restaurant partners, and supporting them to grow their
Menulog’s new delivery technology provides a new customer experience, with greater visibility of their order from door
to door and new features such as courier tracking with an integrated map.
“Technology has transformed the hospitality industry and the customer experience and Menulog’s world-class technology
enables restaurants to share their delicious food with more customers.”
Restaurant Association of New Zealand Chief Executive, Marisa Bidois, says facilitating self-delivery can be a stressful
and expensive process for restaurants in the current market.
“Online marketplaces like Menulog offer restaurants the opportunity to diversify their offering and reach more
“Covid-19 has highlighted the importance of including an online offering in your business; it allows you to have more
touch points with your customers and removes barriers to the ordering process.”
Combining Menulog’s core marketplace business with its new delivery service will mean the company will have more than
1,800 restaurants on its platform by April 2021.
“By mid 2021, the establishment of Menulog’s Delivery Service will see the number of New Zealand restaurants with access
to a network of food couriers increase by 200%,” says Belling. “The number of restaurants on the platform is growing
daily as the New Zealand hospitality industry continues to grow and evolve and restaurants are looking to diversify
revenue streams and provide their customers with the best possible service.”
Menulog, which is part of global group Just Eat Takeaway.com, enables its restaurant partners to identify and adapt
quickly to changes in customer demand, which ultimately helps restaurants drive orders.
The company’s hybrid delivery model allows restaurant partners to secure lower commission rates if they facilitate their
own deliveries or take advantage of Menulog’s network of food couriers as part of the Menulog Delivery Service.