Sydney, Australia – December 15, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it
has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions.
The firm recognised Avaya based on its healthcare-specific portfolio of solutions capable of being adapted to a wide
range of healthcare use cases, along with its ability to assess and respond to the industry's particular requirements.
The company’s global footprint, strong brand and track record, and possession of the necessary know-how to quickly adapt
to a rapidly-changing environment placed Avaya in a position that very few other organisations can claim.
“We are proud of the role our healthcare solutions play in enhancing the experience for patients, families, care teams
and all others that touch the patient journey. Avaya enables healthcare organisations to engage across the care
continuum delivering experiences that matter when they truly matter most,” said Tara Mahoney, Global Healthcare Practice
Leader, Avaya. “Many of our healthcare customers are pursuing digital transformation to adapt as health systems are
faced with unprecedented pressure to support patients under extreme resource constraints, especially during the
pandemic.
“By connecting people, resources, data, and more, Avaya is helping customers optimise their operations and reduce risk
while strengthening the level of care they can provide to patients and customers. We are very pleased to receive this
recognition from Frost & Sullivan and will continue to drive innovation and positive outcomes for our healthcare clients.”
“Avaya stands out among communications and collaboration providers with its ability to address a broad spectrum of
customer needs and requirements within the healthcare vertical industry,” said Elka Popova, VP, Information & Communications Technologies, Frost & Sullivan.
“From on-premise and cloud-based communications, collaboration and customer experience solutions, to a wide range of
devices, professional services and programmable capabilities, Avaya brings a comprehensive portfolio to help optimise
important workflows within healthcare organisations. As the healthcare vertical prepares for the era of digital
sustainability, Avaya is well positioned to become the partner of choice for healthcare providers at any stage of their
digital transformation journey.”
Avaya recently earned the 2020 Pandemic Tech Innovation Award for Exceptional Innovation, recognising its solutions for helping society and business function effectively in the face
of challenges caused by the global COVID-19 pandemic. Additionally, TrustRadius selected Avaya for the 2020 Tech Cares Award for going above and beyond to provide global communities, clients, and frontline workers with support during the
COVID-19 crisis.
Healthcare providers across all facets of the industry are a priority for Avaya, and the company works with 80 per cent
of the Health and Life Sciences Fortune 500 Companies. Avaya solutions for Healthcare include:Care Team CollaborationImprove care coordination with mobile collaboration across the entire health system;Increase time with patients by enabling the care team to engage with the right resource by name, patient assignment or
role;Ensure collaboration is integrated into clinical workflows and applications for improved patient quality and experience.Patient Access & ServicesImprove the patient experience with a rich multi-touchpoint solution driving improved access, revenue cycle and care
plan adherence;Reduce no-shows and leakage and improve pre- and post-procedure instructions by leveraging automation, proactive
engagement and digital deflection in communicating with patients;Allow patient representatives to focus on the most critical patient inquiries through automation and digital deflection
of more routine inquiries and communications;Leverage integrations with EHR, business applications, customer portals for contextual communications with patients and
members.Virtual CareReduce avoidable emergent and urgent care and better manage population health through telehealth triage;Improve quality metrics and staff efficiencies with remote monitoring, bedside consult and virtual rounding on
industry-leading video devices and cloud collaboration;Deliver provider, patient and scheduler tools and workflows truly needed for one-click virtual visits for physician and
mental wellness;Improve home and end-of-life care with immersive collaboration with the patient, family and entire care team in the home
and remotely.
Further information about Frost & Sullivan’s Research Methodology can be found here.Additional ResourcesFind more information about Avaya’s healthcare solutionsRead the full report from Frost & SullivanThe Crisis Within a Crisis: How to Steer Your Health Systems’ Communications During and After COVID-19, learn moreAbout Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that
deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power
personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and
desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn
more at http://www.avaya.com.About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities that will make or break today’s market participants.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public
sector, and the investment community.