New Zealand: YHA New Zealand has seen a significant increase in New Zealand guests across its network over the past four months as
more and more come to understand and appreciate the benefits of hostel stays.
With a 25% increase in the number of New Zealanders staying in the hostels, many are finding the affordable
accommodation ideal for their active and family holidays. Over 10,000 Kiwis have stayed with YHA since July compared to
8,000 last year and they are staying on average one night longer each time, which means New Zealander guest nights are
up by 60% overall.
“We’ve always positioned ourselves as a style of travel as opposed to a budget decision for holiday makers. Our research
indicates that our domestic guests are mostly middle to high income professionals who just want to relax in an
unpretentious but clean and high-quality environment”, says Chief Executive Mark Wells.
YHA explains that their guests’ holidays are more about getting out and enjoying the outdoors and/or spending time with
family or a small group of friends. The quality facilities, communal lounges and well-resourced, large communal kitchens
make it easy to keep the accommodation and dining budgets low so time and budget can be spent experiencing all New
Zealand has to offer.
“Our quality ratings remain high and we’re getting a lot of ‘pleasantly surprised’ commentary from new Kiwi travellers,
which we are obviously thrilled about”, says Wells.
YHA is entering the summer season with a “12 days of giveaways” promotion offering accommodation and activity prizes
throughout New Zealand.
“We understand that people don’t travel to stay in a hostel. They travel to experience new things, see new places and
learn new things. Our job is to make that easy and affordable. Our 12 days of giveaways is intended to communicate many
of the awesome ways to experience our country. Put bluntly, we want people to get out, do more and see more when they
stay with us. We are simply there to facilitate that activity, and are not the end point in itself.”
Since the borders have closed, YHA has adapted its product offering to include privatisation of dorm rooms so families
can easily block out an entire dorm for their use, decreased its Gold (lifetime) YHA membership price to encourage more
New Zealanders to join and benefit from direct booking discounts, and included local deals specifically targeting those
who live near their local hostel but still want a night away from home.
Keeping all of the YHA hostel locations open has been a priority, even though some locations have desperately low
numbers. The objective has been to support local activities and attractions.
“In the smaller more remote locations, if there’s nowhere to stay then it makes it even harder to attract visitors to do
things.”
Despite the strong domestic showing, YHA has experienced a 60% drop in revenue over winter with an expectation of a more
severe year on year decline through summer; historically, occupancy levels have been close to 100% through to April but
are anticipated to be 35% this summer.