OpTech company iMonitor launches a digital food safety assistant to provide food and beverage customers with easy and quick access to an
extensive library of food safety resources. iMonitor’s AI chatbot comprises of 120 comprehensive articles that cover
more than 400 food safety questions so far, number increasing. These also include the most common questions, such as
concerning equipment maintenance, cleaning processes, safe cooking processes as well as cooling and re-heating
processes.
In course of the COVID-19 pandemic, the provider of food quality and safety management software has experienced a
significant spike in demand for food safety information. “COVID-19 has increased overall awareness of the importance of
food safety, particularly in the hospitality and food retail sectors”, says Shakeel Ahmed, Food Scientist at iMonitor.
“During the lockdowns, we offered our customers online resources how to implement COVID-19 practices in their food
businesses. Due to its huge success, we now expand our resources to general food safety knowledge.”
For their outstanding support to the New Zealand food industry during the COVID-19 pandemic, iMonitor received the
Significant Contribution to Food Safety Award. The New Zealand Institute of Food Science and Technology (NZIFST)
acknowledged how iMonitor helped New Zealand food businesses manage their COVID-19 practices via their online resource
centre and phone call consultations.
About iMonitor
Founded in 2008, Kiwi-owned OpTech company iMonitor offers automated quality monitoring and quality management solutions for manufacturers, distributors, supermarkets,
pharmacies and the hospitality industry in New Zealand, Australia and worldwide. The product palette ranges from smart
temperature monitoring probes and wireless sensors through food safety management apps to fully integrated quality
management systems. iMonitor’s solutions are built on the concept of ISO 22000 and GMP and are compliant with FDA,
European (ESMA), New Zealand and Australian food safety acts (FSANZ) as well as current industry standards such as GFSI.