2degrees has outlined its approach to customer care in response to the change in Covid-19 alert level changes.
The national operator confirmed its local call centre team members were back working from home, around New Zealand,
ready to help customers.
“2degrees retail stores will remain operational as connectivity is an essential service, though there are some
differences between our Auckland stores and the rest of the country,” said Scott Taylor, Chief Consumer Officer.Auckland stores – from Wellsford to Pukekohe
In level three, Auckland stores will be providing all normal services but operating a non-contact model, with
restrictions on people entering stores. We will only accept payment via contactless card transactions and customers will
need to bring photo ID with them. Stores in shopping centres will be open according to the shopping centre’s opening
hours, which are on their websites.Rest of NZ
2degrees stores in the rest of the country would remain open as normal but the number of customers allowed in store at
one time would be restricted for physical distancing.
Stores throughout the country will also display contact tracing QR codes to ensure customers can track their movements.Mobile and Broadband Network
Chief Technology Officer Martin Sharrock reassured customers that 2degrees’ mobile and broadband networks are working
well, and that the national operator is well placed to manage the return to previous alert level 3 data use and calling
patterns.
“We know our customers may be feeling a little unnerved by the news of alert level changes, and so we want to assure
them that our services are working well and we’re prepared for some changes in traffic patterns on our network.”
Sharrock says.
Like the rest of New Zealand, 2degrees will monitor the information provided by the government over the coming days. The
best way for customers to stay up to date about 2degrees’ services is via its website and Facebook page.