INDEPENDENT NEWS

Kiwibank Branches Open For Urgent Needs Only During Lockdown

Published: Tue 31 Mar 2020 04:35 PM
Kiwibank is encouraging customers to continue using online and phone banking services during lockdown, but from tomorrow (Wednesday 1 April) is opening some of its branches on Wednesdays from 10am to 1pm to provide urgent services only.
General Manager of Retail Geoff Waller says while the majority of customers shouldn’t need to visit a branch during lockdown, there are some essential services that can only be done in branch that customers may need.
“Visiting a branch should be a last resort and we’ll only be providing a limited service. In the first instance I’d encourage customers to use online, and phone options as well as ATMs including those with deposit capabilities.
For personal banking customers, the services being provided are as follows:replacement EFTPOS/Visa debit cards;re PIN'ing/changing PINs on EFTPOS/Visa debit/credit cards; change linked accounts on EFTPOS/Visa debit cards;cash deposits – notes only;cash withdrawals;Customer Due Diligence validation;reset internet banking password and verify phone number.
“For businesses customers continuing to operate during lockdown or needing to make a cash deposit Kiwibank can arrange a cash pick up service. Business customers wanting to organise this service, need to contact our business banking team.
“We are opening a geographical spread of branches on Wednesday, but branch openings and locations will be subject to change each week as staffing is an ongoing challenge.
“In observance of Ministry of Health guidelines to contain COVID-19, we’ll be employing strict safety measures to keep both our people and customers safe. We will manage customers with controlled entry and security will be present at each site,” Mr Waller said.
Due to the COVID-19 national lockdown, all Kiwibank branches temporarily closed on Wednesday 25 March.
For customers wanting to get to grips with things like phone or online banking there are step by step guides on Kiwibank’s website.
A list of ATMs including deposit capable facilities is also available on Kiwibank’s website.
“Before visiting a branch, customers are encouraged to check our website which will have the latest information on which branches will be open,” Mr Waller concluded.
This week branches it is our intention to open in the following locations:
Auckland and North
Albany
Botany
Customs St
Glen Innes
Kaitaia
Manukau
New Lynn
Onehunga
Orewa
Papakura
Whangarei
Central North Island
Bayfair
Cambridge
Hastings
Levin
Napier
New Plymouth
Palmerston North
Rotorua
Taumarunui
Taupo
Te Rapa
Tokoroa
Whakatane
Whanganui
Wellington
Lower Hutt
Manners Street
Paraparaumu
Porirua
South Island
Ashburton
Blenheim
Dunedin
Greymouth
Invercargill
Nelson
Papanui
Queenstown
Riccarton
Timaru
Westport

Next in Business, Science, and Tech

Rio Tinto announces plans to close Tiwai Point smelter
By: RNZ
New Report on Auckland Port Relocation
By: New Zealand Government
COVID-19 Fails To Knock Kiwi Investor Confidence, But More Disclosure Wanted
By: Chartered Accountants Australia and New Zealand
Black-Market Tobacco Sidesteps $287 Million In Excise Tax
By: Imperial Brands
Meridian spilled water to hike electricity prices - Authority ruling
By: RNZ
XE Data Update - RBNZ Official Cash Rate Decision
By: XE Money Transfer
Kiwis Ignore Promise Of Cheaper Power
By: Canstar Blue
Transmission Pricing For A Low Carbon Future
By: Electricity Authority
Economic activity and business confidence bouncing back
By: RNZ
The Climate Record That Keeps Getting Broken
By: NIWA
Extended Loan Scheme Keeps Business Afloat
By: New Zealand Government
2019 Prime Minister’s Science Prizes Announced
By: Prime Minister Science Prizes
Fuel, alcohol costs to go up from today
By: RNZ
Young Kiwi Astro-photographer Shoots For The Stars
By: Stardome Observatory
Time For EU To Commit To A Level Playing Field For Trade
By: DCANZ - Dairy Companies Association New Zealand
View as: DESKTOP | MOBILE © Scoop Media