60-day licence now available to all organisations
Avaya is expanding its free offers of communication and collaboration apps to enable remote work and allow organisations
to effectively engage with customers and colleagues.
Effective immediately, Avaya is offering free 60-day access to Avaya Spaces, a cloud-based meeting and team
collaboration solution accessible from a browser or mobile app that enables people to connect and collaborate remotely,
with features including video and voice conferencing, chat and content sharing.
Initially offered free to education institutions and eligible non-profit organisations to help during the COVID-19
pandemic, Avaya Spaces is now available for free to organisations of any kind that need a simple, secure, and effective
way to track communications and manage tasks when travel and connectivity are limited.
Additionally, the company is now offering free 90-day licenses to a wide range of Avaya unified communications solutions
compatible with virtually every Avaya platform, to enable organisations to transition their teams into remote work
environments to stay engaged and collaborate from anywhere in the world. The Avaya unified communications portfolio
enhances engagement and productivity with powerful capabilities related to calling, collaboration and meetings, as well
as a range of flexible, connected phones and devices.
As organisations worldwide rapidly shift to remote operations, Avaya has empowered over 300,000 workers to connect and
collaborate remotely, and has seen a 700 percent increase in video collaboration traffic on the Avaya Spaces platform.Use cases: Asia-Pacific and ChinaSince January, Avaya and partners in China have been on the frontline in Wuhan, donating Avaya equipment and dispatching
resources for speedy installation and deployment. Hospitals in the region are using the communications solutions to help
medical personnel perform remote consultation and video diagnostics as well as to enable patients to visit virtually
with loved ones.Avaya also assisted China’s Hainan Airlines in successfully deploying a remote home agent solution. This solution allows
agents to complete business acceptance in a home environment during the epidemic, which not only effectively guarantees
the health of the agents but also enables customers to get the best service experience.Avaya is helping one of Korea’s largest telecom providers to move over 1,500 contact center agents to remote working. It
is also doing the same for over 100 agents working at one of the country’s largest banks.In India, Avaya has backed the government and Department of Telecommunications’ decision to relax restrictions for BPOs,
KPOs and other service providers in response to the COVID-19 crisis. Measures such as waiving security deposit
requirements, enabling thousands of employees to work from home, shows the government’s proactive approach to ensuring
that vital citizen and customer support services remain unimpacted. The government’s decision to relax rules will also
ensure business continuity and economic stabilization in the face of current challenges.
Make My Trip, India’s largest travel and hotel booking portal, is using Avaya technologies to enable customer service
employees work from home.Also in India, Avaya is helping HCL, a multinational IT services provider, deploy remote home agents and maintain high
levels of customer engagement, employee safety and business operations, amidst the ongoing catastrophe of the COVID-19
crisis.In India, Avaya is helping large BPO StarTek move agents to remote locations. “In our line of business, staying
connected and accessible for customers is the most imperative thing and our partnership with Avaya is helping us to do
so. It will help us to keep the momentum going around our business by helping companies like us deploy remote home
agents and transition our operations into a more flexible and seamless model. It resonates the company’s proactive
efforts towards ensuring that customer support services remain unimpacted during the crisis and that business continuity
is not hindered,” said PS Reddy, Global CTO, StarTek.Uttar Pradesh, a state in northern India with roughly 200 million inhabitants, is using Avaya technology to enable
work-from-home for its employees. Three years ago, Avaya worked with UP to build its UP112 emergency call centre, which
receives more than 1.2 million calls per day, with 60 per cent of the calls coming from rural areas and with an average
13.5-minute response time (reduced from 35 minute). With India near lockdown, the UP112 team is now working from home.About Avaya
Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya
(NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent
communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance
and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business,
we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be
identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate,"
"expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these
forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company
believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The
factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed
with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results,
performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the
list of important factors included in the Company’s SEC filings may not contain all of the material factors that are
important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking
statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom