Online and contact-centre geared-up to help customers
Bank of New Zealand (BNZ) is open for business with online banking, digital tools, all smart ATMs, contact centres and 48 of its branches open
this Thursday.
BNZ has confirmed a geographical spread of 48 branches will open Thursdays between 10am - 2pm for the period of the
lockdown to provide basic banking services to those who are unable to use its online or telephone services.
The full list of branches (below) includes sites in all the major centres, in most regions and many rural towns, and
follows BNZ launching a dedicated phone support team offering shorter wait times and specialised service to its
customers aged 70+.
BNZ Chief Customer Officer, Paul Carter, says, “BNZ is open for business. Online and digital banking are available 24/7,
all our smart ATMs are operating and our contact centre is taking calls.
“We’ve got a wonderful team of people in select branches on Thursdays from 10am – 2pm during the lockdown for our
customers who absolutely must see someone in person.
“During lockdown, our branches are for BNZ customers who need in person services or are unable to use online or
telephone banking,” says Carter.
“We’re doing everything we can to protect the health and safety of our people and our customers. Branches will be
cleaned prior to and post opening, our staff will wear gloves, and we have measures in place to ensure a 2m distance
will be maintained at all times,” he says.
Other essential health and safety protections in place will include:Hand sanitizer for staff and customersControlled entry with outside triage and limited numbers allowed inside the branch at any one timeFloor markings to maintain physical distanceSneeze guards
Carter says branch use will be reviewed at the close of business on Thursday to determine appropriate locations and
opening times for the following week, and he encourages customers to check BNZ’s dedicated COVID-19 page online for regular updates.
Basic banking services provided by BNZ branches during lockdown are as follows:Personal Customers:Basic deposits and withdrawalsSetting up internet bankingIssuing branch cards and PIN cards
*Not available - large cash withdrawals (above $10k) and product queries (handled by BNZ’s contact centre)Business Customers:Small business transactions
*Not available - change orders and business depositsSmart ATM:Deposits (Coin, Notes, Cheques) in addition to standard withdrawal functionalityREGIONCITY / TOWNADDRESSNorthlandWhangarei57 Bank StreetAucklandAlbanyShop 222, Westfield Albany, 219 Don McKinnon DriveAucklandBotany500 Ti Rakau DriveAucklandKerikeri67 Kerikeri RoadAucklandLink Drive4 Link Drive, Wairau ValleyAucklandManukau639 Great South RoadAucklandNew LynnShop 59, LynnMall, 3058 Great North RoadAucklandNewmarket330 Broadway, NewmarketAucklandPonsonby328 Ponsonby RoadAucklandPukekohe177 King StreetWaikatoCambridge51 Victoria StreetHamiltonFrankton113 Commerce StTaurangaCameron Road639 Cameron RdBay of PlentyHastings117 Heretaunga StreetBay of PlentyPapamoa26 Gravatt RdBay of PlentyRotorua1176 Amohau StBay of PlentyWhakatane181 The StrandKing CountryTaumaranui101 Hakiaha StKing CountryOtorohonga21 Maniapoto StreetTaranakiHawera145 High StreetTaranakiNew Plymouth13 Devon Street EPalmerston NorthPalmerston North84 The SquareWhanganuiWhanganui124 Victoria AveManawatū-WhanganuiLevin215 Oxford StreetWellingtonMasterton193 Queen StreetWellingtonLeeston67 High StreetWellingtonLower HuttS101 Westfield Queensgate, Cnr Queens Drive and Bunny StreetWellingtonPorirua3 Cobham CourtWellingtonWaikanae44 Main RoadWellingtonWellington38 Willis StreetWellingtonKilbirnie32 Bay RoadNelsonNelson226 Trafalgar StreetWest CoastGreymouth91 Mackay StreetChristchurchHornby418 Main South RoadChristchurchPapanuiS32 Northlands Mall, 55 Main North RoadChristchurchRiccartonShop S140 Westfield Riccarton, Rotherham StreetCanterburyAkaroa73 Rue LavaudCanterburyAshburton304 East StreetCanterburyGeraldine18 Talbot StreetCanterburyMethven91 Main StreetCanterburyRangiora74 High StreetCanterburyTimaru247 Stafford StreetDunedin