INDEPENDENT NEWS

BNZ Supports Over 70s With Dedicated Phone Team

Published: Fri 27 Mar 2020 03:54 PM
Bank of New Zealand (BNZ) announced today it is supporting customers over the age of 70 with a dedicated phone support team offering shorter wait times and specialised service.
BNZ Chief Customer Officer, Paul Carter, says, “This is another way we’re doing what we can to reduce stress and uncertainty for our customers during these challenging times. We hope this new service for the 70-plus group gives them extra confidence to give us a call so we can help them do their banking in different ways.
“The response has already been fantastic. A highlight for the team yesterday was getting a 96-year-old set up to do online banking. They are in a retirement village and are carefully managing their self-isolation, so we were delighted to help get them connected. They were amazed how much you can do online and how easy it was.
“Customers don’t need to do anything differently, just call our normal 0800 number and our technology recognises their number, automatically matches it to their account, and if they are over 70 years old, their call will be directed to the dedicated team,” says Carter.
BNZ’s general enquiry line is 0800 275 269.
Other support measures available to BNZ customers include:
For business customers:Waiving all contactless debit transaction fees for SMEs for three months from 20 March 2020BNZ bankers can provide immediate access to funds to help with short-term cashflow needs.Extensions of Trade CreditOverdraft rates reduced by 1%Online, 24/7 capability to apply for business lending up to $100K without additional security.Apply online for up to $100,000 of lendingPrincipal repayment holidaysExtension of term lending periodsShort term loansHardship loansBusiness credit card options‘Interest Only’ options on a case-by-case basisPayClip monthly fees waived for April
For personal customers:Full pass through of 75bps OCR cut to floating home loan ratesCuts to fixed home loan rates:3.09% p.a. fixed for 1 year (-40bps)3.05% p.a. fixed for 18 months (-34bps)3.35% p.a. fixed for 2 years (-20bps)To support savers, a new 18-month special term deposit rate of 2.65% p.a. (up 25bps).Hardship support available, including interest only and deferment for home loan repayments

Next in Business, Science, and Tech

General Practices Begin Issuing Clause 14 Notices In Relation To The NZNO Primary Practice Pay Equity Claim
By: Genpro
Global Screen Industry Unites For Streaming Platform Regulation And Intellectual Property Protections
By: SPADA
View as: DESKTOP | MOBILE © Scoop Media