Mastercard announces roll out of latest tokenisation technology to protect Australian consumers and businesses
Tokenisation technology ensures customer data and payments are kept safe, reducing online fraud by approximately $146
million
Partners include Bankwest, Bendigo Bank and Securepay to name a few
Auckland, 25 November — Mastercard today announced that it is the first and only payments provider in Australia and New Zealand to roll out
the latest card on file tokenisation technology in 2019. ‘MDES For Merchants’[1] ensures customer data and payments are safely stored and maintained in consumers’ favourite websites and apps. The
technology could reduce online fraud by approximately 30 per cent, or $146 million,[2] while also ensuring customer pain-points are addressed, by automatically updating their payments details directly with
the retailer, whenever a card is lost or replaced, avoiding the customer needing to manually update.
Online fraud is a growing threat to businesses in Australia, with AU$488 million[3] lost as a result last year alone. Across the world, it’s a similar picture with card-not-present fraud expected to cost
retailers US$130 billion between 2018 and 2023.[4] It also has a significant impact on customer experience with research showing that 66 percent of cardholders that
experienced a false decline when transacting online, reduced or stopped shopping with that retailer altogether.[5]
MDES for Merchants uses a security measure known as tokenisation to encrypt consumer payment details in a unique way
with each retailer. Tokenisation does this by replacing card numbers with digital tokens and every time a transaction is
made online or with a mobile wallet, a unique token is created to make the payment. That way, if retailers get breached,
there’s nothing to steal, as the 16-digit card number is not stored anywhere. Furthermore, consumers receive the added
benefit of never having to update their card details with retailers when their original card is replaced. MDES for
Merchants will seamlessly pass the new details to the retailer at the point of next payment.
Surin Fernando, Vice President, Business Development, Mastercard said; “Mastercard’s MDES for Merchants tokenisation technology supports both online retailers and their customers to
increase the number of successfully approved purchases made online. As well as protecting retailers from data breaches
the technology offers greater fraud protection to merchants and customers. The technology works to deliver a safer,
higher approval rate while simultaneously working to delight cardholders at the point of checkout. By doing this,
Mastercard has seen an increase in purchase conversion and a decline in cart abandonment.
In Australia, the lead up to Christmas sees a ramp up of retail spending, making this the perfect time for launch. In
addition to retailers, Mastercard cardholders can expect to benefit from improved customer experience. For example, in
the case their card is lost, stolen, replaced or expired, customers can expect their stored card details to be
automatically updated. The technology also allows consumers to keep track of where they have saved their card
information across retailers, ride sharing, TV streaming, online marketplaces, telco and utility platforms.”
Leading Australian and New Zealand payment processing companies such as Fat Zebra, Bambora, Eway, Card Access Services,
Datacom, IPSI, Securepay, Adyen, Paystation by Trade Me, Integrapay, Merchant Warrior, and Windcave (formally Payment
Express) are just some of Mastercard’s partners enabling this technology to assist both retailers and consumers in 2019
and into 2020.
Leading financial institutions who issue customers cards such as the Commonwealth Bank, Bankwest and Bendigo Bank are
amongst those rolling out this solution with more following suit. Mastercard and its partners are at the forefront of
protecting customers against cyber threats in Australia, implementing the latest advances in tokenisation when
transacting online.
Paul Vivian, Bankwest General Manager Customer Solutions and Insights said; “With increasingly sophisticated methods being used to target businesses, causing financial and reputational hardship,
it’s important for businesses to strengthen their defences.
We are committed to creating the best possible experience for our customers including how they like to pay. MDES for
Merchants automatically updates customers’ payment details when a card is replaced so customers no longer need to
manually update all of their card details with each retailer.”
For more information on MDES for Merchants, please visit Mastercard.com.au
Mastercard is dedicated to the constant development of new and better ways to keep payments safe and is creating a
future where all digital transactions are trusted, secure and frictionless for merchants and cardholders.
[1]Mastercard Digital Enablement Services for Merchants
[1]Australian Payments Network data: https://www.auspaynet.com.au/sites/default/files/2019-08/AustralianPaymentCardFraud2019_0.pdf
[1]Australian Payments Network data https://www.auspaynet.com.au/resources/fraud-statistics/2018-Calendar-year
[1]Javelin, Overcoming False Positives. September 2015
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About Mastercard
Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers,
financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard
products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing
finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardAP, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.
[1]Mastercard Digital Enablement Services for Merchants
[2]Australian Payments Network data: https://www.auspaynet.com.au/sites/default/files/2019-08/AustralianPaymentCardFraud2019_0.pdf
[3]Australian Payments Network data https://www.auspaynet.com.au/resources/fraud-statistics/2018-Calendar-year
[4]Juniper Research, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts. January 2019
[5]Javelin, Overcoming False Positives. September 2015
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