30 September 2019
A unique partnership of six New Zealand banks will trial a new approach to providing banking services in small regional
communities.
Banking Hubs will be trialled in four small towns for 12 months, with the first starting by early 2020. The hubs will
feature a Smart ATM, support staff and online and technology support.
During the pilots the participating banks – Kiwibank, BNZ, TSB, ANZ, ASB and Westpac – will not close regional branches.
This excludes co-located Kiwibank/NZ Post premises.
“New innovation and technology has brought huge benefits and convenience to customers such as 24 hour banking but some
communities, especially small towns, can feel left behind when physical branches close,” says New Zealand Bankers’
Association chief executive Roger Beaumont.
“While many people hardly ever visit bank branches, some people still prefer to bank face to face. Banks want to help
those customers by using innovative ideas and technology.
“Each Banking Hub pilot will test different ways of adapting to community demand and requirements and services will
evolve over time. They will provide different capabilities, with variations in technology and personal service.
“NZBA will establish partnerships with local organisations or use existing bank infrastructure branches to host the
hubs.
“NZBA has held a series of discussions with the government ministers on the best ways to help regional New Zealand.
Those constructive conversations and feedback from local communities and customers have been part of the process leading
to this trial,” Beaumont says.
The hubs for the trial will be located in Martinborough, Opunake, Stoke and Twizel.
For the purposes of this pilot, regional branches are defined as those outside the city council boundaries of the six
main urban centres: Auckland, Hamilton, Tauranga, Wellington, Christchurch and Dunedin.
Banking Hubs Fact Sheet
Banking Hubs are an innovative trial aimed at providing basic banking services to customers in regional New Zealand via
multi-branded branches.
Four pilots will be held, with each trialling different options in different types of markets. The hubs will be either
in stand-alone or community venues, providing a Smart ATM with a support person and technology on hand.
Participants
The participating banks are Kiwibank, ASB, BNZ, TSB, Westpac and ANZ.
Locations
Banking Hubs will be trialled in:
• Opunake, South Taranaki
• Martinborough, Wairarapa
• Stoke, Tasman
• Twizel, Canterbury
Services
The Hubs will provide basic transactional services such as cash withdrawals, deposits and account transfers.
The hubs will all have a multi-branded Smart ATM and online banking facility, along with a support person to provide
guidance and assistance.
As part of the pilot banks are undertaking new technology development to improve the Smart ATM capabilities, especially
in being able to receive deposits from all banks.
Two of the hubs (Opunake and Twizel) will be based in towns with one bank left, whose branch will turn into the hub.
Stoke and Martinborough do not have existing branch infrastructure. NZBA will look to partner with local government or
organisations to establish a venue, likely in a community centre or other location.
Support staff will also be able to refer customers to the banks for financial advice via dedicated phone and internet
banking services.
Timeframe
The trial will last for 12 months. The start dates will differ at each location. This period will include scope for
changes and improvements to the model.
Measuring success
NZBA is developing a range of criteria to measure the success of Banking Hubs. They will include transaction volume,
transaction type, customer satisfaction and technology education.
Current branches
During the course of the trial the participating banks will not close any regional branches. This excludes co-located
Kiwibank/NZ Post premises. ‘Regional’ is defined as outside the city council boundaries of the major urban centres:
Auckland, Tauranga, Hamilton, Wellington, Christchurch and Dunedin.
This commitment will not apply if there are factors outside the bank’s control such as earthquake strengthening, health
and safety, and lease expiry without right of renewal.
Cost
The operational cost of the hubs will vary from location to location but will be significantly less than a full scale
branch. Costs will be shared by the participating banks.
ends