25 September, 2019
Jetstar proposes withdrawal from regional flying in New Zealand
Jetstar today announced a proposal to end its regional Q300 turboprop services in New Zealand at the end of November
2019.
The airline began flying to the regional centres in December 2015 and currently offers up to 130 return services a week
during the peak season across five routes – Auckland and Nelson, Napier, New Plymouth and Palmerston North and flights
between Nelson and Wellington.
The proposal does not impact Jetstar’s New Zealand domestic and international jet services.
Gareth Evans, Jetstar’s Chief Executive Officer, said the proposal to withdraw the airline’s regional flying was based
on the operation continuing to be loss making combined with higher costs and a softening of the regional travel market.
“The New Zealand regional market is facing some headwinds, with softer demand and higher fuel costs and we don’t see the
outlook changing any time soon. As a result, we’re announcing a proposal today to end our regional services, with the
final flights on 30 November this year,” said Mr Evans.
“We have given it a real go. However, despite four years of hard work, including becoming the most on-time of the two
major regional airlines and having high customer satisfaction, our regional network continues to be loss-making.
“We understand there will be disappointment in regional centres at today’s announcement.
“Jetstar brought low fares and competition to the regions and we’ve carried more than 1.3 million passengers since these
services began in 2015.
“We’re immensely proud of what our regional team has achieved to help Kiwis see more of their country for less. Last
year 25 percent of our regional customers paid less than $50 for their flight and 75 percent paid under $100.
“Our regional customers have been very loyal and we’d like to thank them, and all our regional stakeholders including
airports, local councils, businesses and tourism organisations, for their support.”
Jetstar will continue to offer up to 270 domestic jet services a week on its jet services between Auckland, Wellington,
Christchurch, Dunedin and Queenstown and up to 100 international flights a week on the Tasman and to Rarotonga.
“We are fully committed to our domestic jet services. It’s business as usual for the rest of our New Zealand operation.
“From the end of October, we’re doubling our Queenstown to Wellington services to six per week and we’ll continue to
look at opportunities for our domestic trunk routes and international flying,” said Mr Evans.
The airline will today begin a consultation process with about 70 affected employees on the proposal and expected to
announce a final decision before the end of October.
Alternative employment options would be available for all affected Jetstar regional employees – made up chiefly of
pilots and cabin crew – across Jetstar and Qantas Group businesses in New Zealand and Australia.
Given the uncertainty of turboprop services beyond 30 November 2019, Jetstar customers booked on regional services after
this date will be offered options including a full refund.