The best retailers in the country have been recognised tonight at the 2019 Retail NZ Awards.
“Forme Spa & Wellbeing’s Parnell Store has been named overall Supreme Large Retailer as well as winning the Customer Experience
Award (Large Retailer), while Black Door Gallery has been named Overall Supreme Small Retailer, as well as taking the
honours in the Visual Merchandising Award,” Greg Harford, Retail NZ’s Chief Executive said today.
“The Supreme Award winners faced strong competition from other retailers in the nationwide competition to find the best
of the best. Retail is a really competitive business, and successful retailers need to offer a great customer
experience, innovate continuously, invest in their people and increasingly work seamlessly across digital and physical
channels. The judges of the 2019 Retail NZ Awards were impressed with the offerings of all our finalists, and the
entries show that outstanding retail experiences are alive and well right throughout New Zealand.
“Wellington e-commerce retailer adulttoymegastore.co.nz won the Omnichannel Award with its digitally-focused offering; while Hair Art & Beauty of Christchurch took out the Investment in People Award; and Auckland’s The Beer Spot won the Innovation Award.
The Customer Experience Award (Small Retailer) was won by The Christmas Hut, of Christchurch.
“Queenstown’s NZ Direct store won the much-coveted People’s Choice Award, against strong competition from Not Socks of
Christchurch and Craze Fashion of Kaiapoi.
“Retail NZ would like to congratulate all the winners, runners-up and highly commended retailers who featured in
tonight’s awards. It’s great to see so many excellent retailers shining through.”
A full list of Awards and placings is set out below:
Customer Experience Award – Small Retailer
Winner: The Christmas Hut, Christchurch
Runner-up: Eyebright Country Store, Nelson
Highly Commended: Pic’s Peanut Butter World, Nelson
Customer Experience Award – Large Retailer
Winner: Forme Spa & Wellbeing, Parnell
Runner-up: Glengarry Victoria Park, Auckland
Highly Commended: Crystal Laundromat, Massey
Investment in People Award
Winner: Hair Art & Beauty, Christchurch
Runner-up: Global Baby, Auckland
Highly Commended: Glengarry Victoria Park, Auckland
Innovation Award
Winner: The Beer Spot, Auckland
Runner-up: Vines Village Café, Blenheim
Highly Commended: Untouched World, Wanaka
Visual Merchandising Award
Winner: Black Door Gallery, Auckland
Runner-up: Miller Road Fragrance Studio, Auckland
Highly Commended: Bianca Lorenne, New Plymouth
Omnichannel Award
Winner: adulttoymegastore.co.nz
Runner-up: Showcase Jewellers, Te Awamutu
Highly Commended: Devonport Chocolates, Auckland
People’s Choice Award
Winner: NZ Direct, Queenstown
Runner-up: Not Socks, Christchurch
Highly Commended: Craze Fashion, Kaiapoi
Supreme Award:
Best Overall Large Retailer – Forme Spa & Wellbeing, Parnell
Best Overall Small Retailer – Black Door Gallery, Auckland