Bank of New Zealand (BNZ) announced today it will keep all of its regional branch network open for at least the next
BNZ Chief Customer Officer, Paul Carter said “We are committed to keeping our extensive regional branch network open
until at least 2022. We are very focused on being accessible and available to all our customers. Across New Zealand, our
branches play an important part in us ‘being there’ for communities and we will continue to support those that we’re
“The way people bank is constantly evolving and how our customers use our branches has changed significantly. While many
day-to-day transactions are now done digitally, we’re seeing our customers seeking out our branch teams to help guide
them through key moments like buying a new home, setting up KiwiSaver or to help them learn how to use our new digital
“It’s important to get the balance right between having a physical presence where customers can get great advice as well
as the digital tools that support seamless everyday banking. We are committed to doing both,” says Carter.
Research from Lloyds Bank
in the UK shows that people who are more digitally savvy tend to be more financially resilient, saving more and making
better spending decisions.
“We want to help more New Zealanders be just as confident using digital services as they are in a branch. We have a
central role to take in improving New Zealanders’ financial wellbeing and part of that is to support them being more
digitally skilled. Our branches play a key part in making this happen.
“We’ve committed previously to making no branch closures in our network this year and we are extending our commitment –
we will keep all our regional branches open through to at least 2022,” says Carter.
Mr Carter said that in addition to regional branches, BNZ would continue their strong presence in the major metro areas
and would be responsive to the changing shape of cities.
Bank of New Zealand
Be good with money
Bank of New Zealand (BNZ) has been a big part of New Zealand life for over 150 years since its foundation in 1861. The
bank employs over 5,000 people and has more than 170 retail stores and 32 Partners business centres across the country.
Passionate about enabling a higher achieving New Zealand, BNZ works with personal, business, agri, and private wealth
clients, helping them grow and make their goals a reality.
A subsidiary of the National Australia Bank Group of companies, BNZ is governed locally by a Board of Directors and
strives to help New Zealanders be good with money.