Automatic tax system off to a smooth start

Automatic tax system off to a smooth start – more than $80 million of refunds issued in the first week

24 MAY 2019

The first two batches of automatic tax assessments have been successfully issued by Inland Revenue this week with over $80 million of refunds going out to taxpayers, along with just over $10 million of tax bills to pay. Further batches go out shortly and the process will be completed by the end of July.

Deputy Commissioner, Transformation, Greg James says the sort of numbers the new system is dealing with is far exceeding expectations. “Almost every day we’re seeing myIR break new records with the number of customers logging in. Yesterday alone, we had just under 500,000 logins from customers completing a wide range of tasks.

“That would have been enough to either see the old system grind to a halt or slow down considerably,” he said, “but the new system takes this in its stride.

“Of course, our latest release hasn’t been without its wrinkles and that’s to be expected with a transformation of this size and scale,” said Mr James.

“Tax agents in particular are playing valuable role in letting us know when something isn’t happening as they would expect. We’re grateful for that contribution and we’re trying to be as responsive as possible in making any enhancements or adjustments.”

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