The Rental Vehicle Association (RVA) has appointed James Dalglish Managing Director of GO Rentals to the position of
Industry President in the special meeting held last week.
The RVA is the authority behind the rental vehicle industry in New Zealand and is dedicated to ensuring that the users
of rental vehicles within NZ have safe and enjoyable journeys throughout the country.
The national body works closely with members to ensure the sustainability of the industry through relationships with NZ
Transport Agency, Tourism NZ and the Ministry of Transport and provides the governance, code of ethics and an area for
complaint resolution for customers of rental car providers within New Zealand.
For the last 4 years the position of President has been held by Mark Righton Country Manager Hertz NZ and is elected by
the 10 council members at the Annual Conference. Mr Righton, who is relocating with Hertz to Australia says the RVA
provide an invaluable service to the industry. “Traditionally the RVA has worked with members to ensure rental
agreements and current practice are compliant with all relevant legislation such as the Fair-Trading Act and the
Consumer Guarantees Act, in NZ – something of growing importance with the massive increase in small rental car operators
starting to operate in the market.”
Incoming President James Dalglish has been with GO Rentals for 20 years and says the association is one of increasing
importance to New Zealand Tourism. “With the growth in international visitors who are using rental cars up from 2.4
million in 2009 to 3.8 million in 2019, a lot of whom don’t speak the language or haven’t read the NZ road code, the
importance of a collective industry presence to educate and care for these drivers while on our NZ roads is paramount”.
Barry Kidd Chief Executive of the Rental Vehicle Association says “The RVA continues to work closely with government
agencies such as the Commerce Commission, NZ Transport Agency and the Ministry of Transport to advocate for members and
to understand any concerns or issues they have with industry practice. This provides a focus for industry seminars and
training to keep members informed about what best practice is.”
A search of a prominent online aggregator shows 47 businesses offering car hire across the country and both the RVA and
the Tourism Industry recognises the importance of guidelines to help members support their customers and to meet goals
of the Tourism New Zealand Tiaki Promise.
The Tiaki Promise recognises that everyone who lives and travels to New Zealand has a responsibility to look after it.
It recognises travelling safely and with care and consideration and is supported by the work done by the RVA and its
members around international driver education and safety on our roads.