With an aging population, increased life expectancy and more pressure on the public health system than ever, Kiwis’ need
to protect their wellbeing in case of an unexpected medical event or to assist in paying for ongoing medical costs is at
an all-time high. Providers operate in a largely free market with minimal specific health insurance regulations or restrictions, and where
the number of Kiwis with health insurance is now more than 1.4 million[1].
For the fourth year running, insurance provider Southern Cross Health Society has been awarded Canstar’s Most Satisfied
Customers Award. Health insurance typically covers elective surgery, private specialist consultations and tests. Certain
products can also cover the unsubsidised portion of GP visits and prescriptions.
For each of the past four years, Southern Cross Health Society has been rated highly in its communication to members, as
well as its quality of service throughout the claims process, including lodgement and outcome – which are among the key
customer satisfaction pillars.
“Southern Cross Health Society has been rated by its members as the market leading health insurer for its service
quality, communication and performance throughout the claims process, winning our customer satisfaction award for the
fourth consecutive year,” says Jose George, General Manager of Canstar New Zealand.
“With an increasing focus on health and wellbeing programmes along with the introduction of initiatives to address
premium affordability, Southern Cross Health Society has continued to retain the trust and loyalty of its member base.”
Canstar’s research found that almost two in three respondents (65%) like the peace of mind a health insurance policy
provides.
Nick Astwick, CEO of Southern Cross Health Society, said the award was an acknowledgement of the hard work that went
into consistently delivering outstanding service.
“As a Friendly Society, we put our members’ needs first and they trust us to be there when they need us most. It’s great
to be recognised by our members as providing the highest quality customer experience and I’m very proud of the efforts
our teams make every day to deliver on this promise.”
Details about Canstar Most Satisfied Customers Award – Health Insurance 2019 winner can be found on our website.