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Free virtual assistant for visually impaired passengers

Published: Fri 11 Jan 2019 03:24 PM
Media release
For immediate release
11 January 2018
Free virtual assistant for visually impaired passengers launches at Wellington Airport
From today visually impaired passengers at Wellington Airport will have access to a free virtual assistant when travelling through the airport.
The virtual assistant will offer advice on navigating through the airport and assist with finding specific locations like gates, retail outlets and airport facilities like check-in counters and toilets. The assistant can also provide live information on any updates that may affect a passenger’s journey.
Wellington Airport is the first airport in New Zealand to launch this service and is providing it free of charge through US organisation Aira.
According to General Manager of Aeronautical Operations, Ayolt Wiertsema using the virtual assistant means passengers who are visually impaired don’t have to rely so heavily on others to assist them: “Feedback we’ve received says it provides a sense of freedom to do what all travellers like to do, grab a bite to eat or find what they need before a flight.”
According to the Blind Foundation of New Zealand 12,000 people are registered as visually impaired in New Zealand. The app has thousands of users worldwide and is enabled for universities, supermarket chains and other international airports like Heathrow and Los Angeles.
To access the service, passengers can download the Aira app on their Apple smartphone or access through Horizon Smart glasses.
Ends
Wellington Airport Limited
Wild at Heart
Wellington Airport provides a world class airport for visitors, the Wellington region and New Zealand. It's international terminal, The Rock, is ranked 4th best in the World. Being very close to the CBD saves 5.4 million travellers plenty of time and makes Wellington a more attractive place to visit. The Airport won the Wellington Gold Awards for Safety and is a major supporter of local events, attractions and community groups.
Contact Wellington Airport Limited
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Postal Address:
PO Box 14175, Wellington, New Zealand

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