For immediate release
11 January 2018
Free virtual assistant for visually impaired passengers launches at Wellington Airport
From today visually impaired passengers at Wellington Airport will have access to a free virtual assistant when
travelling through the airport.
The virtual assistant will offer advice on navigating through the airport and assist with finding specific locations
like gates, retail outlets and airport facilities like check-in counters and toilets. The assistant can also provide
live information on any updates that may affect a passenger’s journey.
Wellington Airport is the first airport in New Zealand to launch this service and is providing it free of charge through
US organisation Aira.
According to General Manager of Aeronautical Operations, Ayolt Wiertsema using the virtual assistant means passengers
who are visually impaired don’t have to rely so heavily on others to assist them: “Feedback we’ve received says it
provides a sense of freedom to do what all travellers like to do, grab a bite to eat or find what they need before a
According to the Blind Foundation of New Zealand 12,000 people are registered as visually impaired in New Zealand. The
app has thousands of users worldwide and is enabled for universities, supermarket chains and other international
airports like Heathrow and Los Angeles.
To access the service, passengers can download the Aira app on their Apple smartphone or access through Horizon Smart