Consumers are enquiring about whether they will be covered under travel insurance policies for delays and cancellations
caused by the proposed Air NZ engineering and logistics staff strike planned for 21, 22 and 23 December.
Travel insurance is designed to cover unforeseen accidents and disruptions related to and during a period of overseas
travel. Because the strike has been announced publicly, it is no longer an unforeseen disruption.
The strike was first announced on the 7th of December. Anyone who bought travel insurance after the 7th may not be
covered for issues caused by any of the proposed industrial action but travellers affected by this are urged to contact
their insurer to confirm their specific exclusions.
Anyone who purchased travel insurance before the 7th will still have cover in line with their policy documents.
Travellers are also warned that if they cancel or change their travel to avoid the proposed strike before it goes ahead,
insurance will not cover their costs. This is because the strike hasn’t actually happened yet. Travel insurance policies
will only cover losses occurring as a result of actual disruptions suffered, not costs incurred as a result of
pre-emptive avoidance.
"It’s really important people buy travel insurance at the same time they book their trip to ensure they’re covered for
the widest possible range of eventualities," said ICNZ Chief Executive, Tim Grafton. "The more well known or certain an
event is, the less likely an insurer is to cover it. We saw this issue earlier in the year with the volcano in Bali and
more recently with the Indonesian earthquakes. Once an insurer knows or can be reasonably certain an event or disruption
will happen, they’re no longer able to offer cover for it."
Travel insurance is most commonly available for international trips. Customers travelling domestically or who do not yet
have travel insurance who find themselves affected by the strikes should speak to Air New Zealand or their travel agent
to find out what options they have for alternative arrangements or compensation.