Service industry workforce development revs up in the regions
Last year, ServiceIQ launched at Parliament a series of Regional Roadmaps to help address a looming skills shortage in
New Zealand’s retail, hospitality, aviation, travel, tourism and museum industries.
Now, people can find out how each region is tracking with fresh updates recently released by ServiceIQ, Industry
Training Organisation for the service industry.
Fifteen Regional Roadmaps were created over 18 months by ServiceIQ, in concert with businesses, industry associations,
regional government agencies, councils, chambers of commerce and community groups.
Each one includes a vision and action plan and sets out initiatives that regions can follow to help build a talent pool
to meet new growth.
The response from regional stakeholders is favourable, says ServiceIQ Chief Executive Andrew McSweeney.
“Feedback shows the information helps to provide direction and make decisions that can benefit a region’s economic and
Most of the updates feature the latest economic forecasts from Infometrics on employment growth between 2017 and 2022.
Plus, a range of initiatives undertaken from the far North to the far South to help gear-up and develop the right skills
to fill forecasted job openings across the sectors.
To help attract the right people into industry, ServiceIQ has contributed in several ways. This includes working with
secondary schools to offer students Gateway programmes
that give them real hands-on experience of what it’s like to work in retail, hospitality, aviation and tourism; and
creating the Service Career Kick-Starter Guide
and 360 Video Experience Apps
that have been a big hit with students and teachers.
To read the updates and get the latest information on activities in each region, visit http://www.serviceiq.org.nz/about-us/wfd