The Financial Services Council welcomes the FMA report on remuneration structures in the insurance industry and the
important issues it raises in relation to transparency and disclosure.
“The FMA’s work in this area is driving an important conversation about the use of incentives in our industry and
appropriate conduct and disclosure around them”, said FSC CEO, Richard Klipin.
“Ultimately, the way companies choose to structure their remuneration packages is a commercial decision and one that
will differ from company to company.
“However, the FSC strongly supports the request from the FMA for insurers to consider the nature and value of the soft
commissions they provide to ensure that their use of them is supporting good outcomes for consumers.
“The key issue with remuneration is clients’ right to know the who, what, and why of the advice they’re receiving and if
it’s linked to remuneration at all. In other words ensuring that any potential conflicts are properly managed and
disclosed, and that the adviser is up front about them.
“This hasn’t always been the case and all of us have had to lift our game to ensure that our policies are driving the
best outcomes for clients.
“However, the changes underway through the Financial Services Legislation Amendment Bill, the Financial Advice Code
Working Group, and our own FSC code of conduct collectively represent a significant lifting of standards across the
“When fully implemented these initiatives will mean a much higher standard of transparency and disclosure across the
industry and that’s a good thing.
“When advisers are providing information to clients, they need to ensure it answers three simple questions:
Do you get any incentives/commissions from the provider you are recommending? If so, what are they?
Will you receive any other benefits as part of me giving you my business?
(If your adviser is recommending that you change providers) Will my benefits and cover remain the same?
“Make sure your adviser answers these questions to your satisfaction.
“Every day thousands of financial advisers do great work for improving kiwis financial security and protecting them and
their families when things go wrong - but there is an absolute obligation to be transparent in the way they do this.
This report is a valuable step in driving further transparency in this process”, Mr Klipin concluded.