11 April 2018
Weather disruptions
Air New Zealand is experiencing significant disruption across its network today as a result of weather conditions and
the temporary closure of the Auckland Airport runway last night which required a number of flights to divert to other
ports.
With further disruption expected today customers are advised to consider deferring any non-urgent travel, while those
that must travel today are advised to expect disruptions and to consult the airline’s Arrivals and Departures page for the latest information
The airline’s contact centre is currently experiencing extremely high call volumes. If travel is not urgent, customers
are asked to please defer calling.
Customers due to travel today who are able to make changes to their booking online will be sent notifications outlining
how they can self-manage any changes.
Air New Zealand is introducing additional travel flexibility. Customers who no longer require to travel automatically
have the option to transfer their booking to another date or hold the fare value in credit for up to 12 months toward
future travel without the need to advise our contact centre today. They may also change their travel to another Air New
Zealand domestic destination or apply for a refund (normal refund rules apply).
Air New Zealand reminds customers that due to the uncontrollable nature of this weather event, the airline cannot be
responsible for any costs associated with disrupted travel should customers opt to commence their journey as planned.
The airline recommends customers ensure they are subscribed to Air New Zealand’s Travel Alert service to receive ongoing updates.
Ends