Fiji Airways Group Announces Record F$95.8M Profit for 2017
28 March 2018: The Fiji Airways Group has announced its highest ever profit before tax of F$95.8 million for the fiscal year that
ended December 31, 2017, a 13.4% increase over the previous financial year. The Group (legally known as Air Pacific
Limited) comprises of Fiji Airways, Fiji’s National Airline; its subsidiaries Fiji Link & Pacific Call Comm. Ltd; plus a 38.75% stake in the Sofitel Fiji Resort & Spa on Denarau Island. The announcement was made at the airline’s Head Office in Nadi by the Fijian Attorney General
and Minister responsible for Civil Aviation, the Honourable Aiyaz Sayed-Khaiyum.
Results Highlights:
• Group revenue was F$929 million compared to F$825.3 million for the previous year ended 31st December 2016 (up
by 12.5%)
• Group profit before tax was F$95.8 million compared to F$84.5 million for the previous year ended 31st December
2016
• The Group carried 1.6 million passengers compared to 1.4 million for the previous year ended 31st December 2016
(up by 14.3%)
• Profit-share for non-management staff and minimum bonus for management increased by 10% compared to the previous
year.
Based on the PwC audited financial statements for 2017, the Group has announced the following profit-share and
management-bonus arrangements:
• Eligible non-management staff of Fiji Airways and Fiji Link will each receive a profit-share payout of F$4,400*
• Eligible Fiji Airways and Fiji Link managers will each receive a management bonus of no less than $9,900*
This is in addition to quarterly bonuses of up to $1,200 per year that non-management staff of Fiji Airways and Fiji
Link already stand to earn for achieving key objectives.
Mr. Andre Viljoen, Fiji Airways Managing Director & CEO, said: ‘To achieve a fourth year of successive record profits is a massive achievement by the entire team of the
Fiji Airways Group. I couldn’t be more proud of the way the team surpassed all key metrics for revenue, passenger and
network growth, efficiently navigating through a challenging operating period in which cost control was crucial. 2017
saw the achievement of numerous milestones for the Group. The team increased the size of the fleet, launched a new
route, increased frequencies on key long-haul routes and opened a world class lounge at our home airport – Nadi.”
“The result also wouldn’t have been possible without the support of our stakeholders. Chief among them are our customers
- the Fijian people and Government. We are grateful In particular for the consistent support of our Prime Minister, the
Honourable Voreqe Bainimarama, and our Line Minister, the Hon. Aiyaz Sayed-Khaiyum. We’re also very grateful for the
guidance and support of our Chairman Mr. Rajesh Punja and our Board of Directors.”
The Attorney General and Minister of Economy, Aiyaz Sayed – Khaiyum commended the airline staff, management and Board
for again building on the Fijian national carrier’s success story:
“For a country that’s very heavily dependent on tourism, it is critically important for us to have a very healthy
national carrier. This result is a proud achievement not just for the airline but for the entire nation. Fiji Airways
has again proved itself to be a star player in Team Fiji. And the warm congratulations of every Fijian goes to the Fiji
Airways management and staff. You have become role models for every enterprise in Fiji of what can be achieved in our
workplaces with cooperation, collaboration, focus and hard work.”
“When the Bainimarama Government was appointed in 2007, Fiji Airways was in dire straits. But with the right policy
settings, a new approach to industrial relations, right Government support, the airline has not only been saved but is
flying higher and further than ever before. We wish to especially thank the Fiji Airways workforce for your dedication.
The healthy profit-share you are now receiving is only possible when management and staff share the same goals”, the AG
said.
In 2017, 86% of the airline’s 1,384 staff completed Phase 1 of the UP! Your Service culture-building programme designed
by world renowned service expert Ron Kaufman. This resulted in Fiji Airways reducing customer complaints by 66% while
increasing compliments by 22% compared to the previous year; as Fiji Link increased compliments by 74%. 183 staff were
recognised for ‘Stepping UP’ for customers or colleagues and were awarded Bronze Stars, while four staff were awarded the coveted Silver Star.
The airline achieved a number of other major milestones in 2017. These include:
• Concluding a landmark, highly beneficial deal for the acquisition of five brand new Boeing 737 MAX 8 aircraft to
replace the aging Boeing 737 NG aircraft. The first and second B737 MAX 8 aircraft will be delivered in November and
December 2018 respectively
• Opening of the Fiji Airways Premier Lounge, a world class Business Class Lounge at Nadi International Airport,
which has been extremely popular with guests (having a 2018 Net Promoter Score of 86)
• Launching twice-weekly services to Adelaide, Australia, and increasing seasonal frequencies to Singapore and San
Francisco (now an year-round service)
• Announcing, and commencing sale of, direct flights between Nadi and Tokyo-Narita beginning July 3 2018.
• Launching the revolutionary Resort Check-In product, allowing guests to check in for their flights from the
Sofitel Resort and Spa on Denarau Island.
• Upgrading the Premier and Priority Check-in counters at Nadi International Airport, and progressively rolling
out Kiosk Check-In at various airports
• Signing a number of codeshare agreements to increase the total number of destinations on the network to 106 by
the end of 2017. New codeshare agreements were signed with Jet Airways, Hong Kong Airlines and Solomon Airlines while
codeshare agreements with Qantas and Cathay Pacific were extended
• Completing the Hay Job Grading and Remuneration System as a Job Evaluation Exercise, resulting in 460 staff (65
% of those eligible for review) getting pay increases based on market rates
• Finalising the selection of two CAE Full Flight Simulators (for the Boeing 737 MAX 8 and Airbus A330 aircraft)
for the Fiji Aviation Academy, and starting construction on the Academy site at Namaka, Nadi
• Embarking on an evaluation campaign to select a wide-body jet aircraft type to augment and/or replace existing
Airbus A330 fleet
• Finalising a deal with Viking Air Ltd for three brand new DHC-6 Twin Otter aircraft and completing entry into
service for all aircraft within eight months
• Launching the Bula Bid “Upgrade Now” system allowing customers to bid online for a Business Class upgrade, and
prior seat selection
• Having Inflight Magazine ‘FijiTime’ being recognised by World Travel Awards as Australasia’s Leading Inflight
Magazine and celebrating the recognition of Fiji Airways by APEX as a 4-Star Major Regional Airline
• Introducing a dedicated Premier Service Team to look after VIP Customers and Tabua Club Members travelling in
Business Class
• Contributing to numerous environmental and conservation initiatives, including planting over 5,000 trees as part
of the ‘Every Takeoff…One Tree’ initiative, and supporting Fiji’s Presidency of the COP 23 Forum.
• Announcing the largest corporate sponsorship in the history of Fijian sport with a major naming rights
sponsorship of all Fiji Rugby representative teams.
Mr. Viljoen said the outlook for 2018 was challenging given the pressure of fuel price increases, increased competition,
and volatility of the US dollar. “Fuel prices will continue to be a challenge for all airlines and we will not get
complacent with the fiscal discipline required to meet our financial targets. It will, however, be an exciting year for
Fiji Airways as we become the first airline in the region to receive and operate the brand new Boeing 737 MAX 8 aircraft
on our short-haul markets of Australia, New Zealand and the South Pacific. We will continue to pursue a Skytrax 4-Star
Airline rating and keep adding more customer experience enhancements across our entire operation. Guests can expect
further travel convenience to new destinations as part of our expanded network in 2018, with Japan being our newest
direct service. We will also begin installing the simulators at the Fiji Aviation Academy site.”
Mr. Rajesh Punja, Fiji Airways’ Chairman said the airline was well placed to deliver on its key objectives and play a
major part in the growth of Fiji’s tourism industry. “There is an immense sense of pride and responsibility among the
Fiji Airways team about their role in the Fijian economy through tourism. Each new initiative is a deliberate,
considered action that meets the dual targets of ensuring sustainable profitability while fulfilling Fiji Airways’ role
as a strong national carrier and an iconic Fijian brand. Everything, from the benefits of having our own Aviation
Academy with its future growth plans to the selection of a new wide-body fleet, is designed to meets the goals of both
the airline and the nation. The Directors are proud of the way that Management and Staff have achieved yet another
record profit while delivering numerous customer service upgrades.”
* Subject to tax and superannuation deductions as required
FY17 Performance Summary:
Profit Before Tax $95.8 million
Increase in passengers flown 14.3%
New routes launched Nadi-Adelaide—Nadi
Increased frequency Permanent: Apia, Vava’u (Tonga), Savusavu, Taveuni, Suva, Labasa
Seasonal: Singapore, San Francisco
ENDS
About Fiji Airways Group
Founded in 1951, Fiji Airways Group comprises of Fiji Airways, Fiji’s National Airline and its subsidiaries: Fiji Link, its domestic and regional carrier, Pacific Call Comm Ltd, and a 38.75% stake in the Sofitel Fiji Resort & Spa on Denarau Island, Nadi. Fiji Airways has a fleet of brand new wide body A330s and refreshed B737 aircrafts. Fiji Link
has a fleet of ATR72, ATR42 and DHC-6 Twin Otter aircraft. From its hubs at both Nadi and Suva International Airports,
Fiji Airways and Fiji Link serve 108 destinations in 17 countries (including code-share). Destinations include
Australia, New Zealand, the USA, Canada, the UK, India, Hong Kong, Singapore, Japan, Thailand, Samoa, Tonga, Tuvalu,
Kiribati, Vanuatu and Solomon Islands. The Fijian Government is the major shareholder (51%), followed by Qantas (46%).
The rest of the shares are divided between Air New Zealand, and the Governments of Samoa, Tonga, Kiribati and Nauru. The
Fiji Airways Group brings in 64 percent of all visitors who fly to Fiji, employs over 1300 people, earns revenues of
over FJD$929 million per annum, and directly contributes a significant portion of the country’s Gross Domestic Product
(GDP). Fiji Airways rebranded from Air Pacific in June 2013.