INDEPENDENT NEWS

UK clamp down on Viagogo

Published: Fri 16 Mar 2018 11:55 AM
UK clamp down on Viagogo
Concert-goers will be pleased to hear that the Advertising Standards Authority in the United Kingdom has clamped down on ticket resellers, such as Viagogo. It has issued instructions to four of the UK’s biggest ticket resellers (Viagogo, StubHub UK, Seatwave and Get Me In) to increase the transparency of fees and charges and prevent misleading advertising. Specifically, all ticket resellers will be required to make clear from the outset the total ticket cost, including the booking fee (inclusive of VAT), any applicable delivery fees and non-optional taxes. Also, information must be clearly provided about seat location, ticket restrictions and the original price of the ticket. The ASA has gone one step further with Viagogo, expressly banning it from calling itself an “official site” and claiming a “100% guarantee of entry” because both statements are misleading.
In New Zealand, the Commerce Commission is investigating Viagogo in the context of the Fair Trading Act. In the meantime, Commerce Commission is advising consumers to seriously consider whether it is worth the risk of buying from Viagogo.
The best advice: only buy tickets from primary sellers – visit the event’s official website and follow the link to buying tickets from there. Ticket resellers such as Viagogo can pay Google to have themselves appear first in a search, meaning that numerous consumers are wrongly assuming that Viagogo is an authorised primary seller.
If you have paid for tickets using a credit card, your bank may be able to help. Our quick guide on credit card chargebacks is on the Banking Ombudsman Scheme website here.
The Commerce Commission has information available on ticket resales here
ENDS

Next in Business, Science, and Tech

Government moves to protect elite soils
By: New Zealand Government
Calls for overhaul of gene-technology regulations
By: Royal Society Te Aparangi
Card spending dips in July
By: BusinessDesk
Govt takes more action to reduce waste
By: New Zealand Government
Fonterra Provides Update on Earnings
By: Fonterra
Potatoes vs people: govt moves to protect top vege-growing
By: BusinessDesk
New Zealand First Backs Plans to Protect Productive Land
By: New Zealand First Party
LGNZ cautious as government pits potatoes against houses
By: Local Government NZ
HortNZ welcomes safeguarding of country’s best growing soils
By: Horticulture NZ
Anti-housing rules to keep Kiwis locked out
By: New Zealand Taxpayers' Union
Productive farming land dug up for housing
By: RNZ
Gene editing regulations – Expert Reaction
By: Science Media Centre
Government responds to report on gene editing
By: New Zealand Government
Government can’t continue to ignore biotech
By: New Zealand National Party
Genetic Regulation Overhaul Overdue
By: New Zealand Life Sciences Network
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media