Chances are that when it comes to personal insurance such as car, home or contents, you’ve shopped around to make sure
you’re getting the best price and the best policy for you. But when we travel, insurance is often the last thing we
think about, if at all. Canstar looks at why you should think about travel insurance sooner rather than later and what
should be considered when you buy travel insurance.
Canstar general manager Jose George comments:
“In January nearly 174,000 Kiwis took an overseas trip. Unfortunately, that was also a month where if felt like most of
the globe was experiencing extreme weather conditions, putting paid to travel and plans for a lot of people. Luckily,
our research found that cover for cancellation due to severe weather is a basic element of all NZ issued travel
insurance, but things would have been very different for those who had not purchased insurance either at all or at the
right time.”
What should you look for with travel insurance?
It’s tempting to make a last-minute purchase based purely on price but what your policy covers, and when you buy it, can
be just as important.
1.Buy your travel insurance when you book your trip. This is a mistake many of us make and by not buying travel insurance well in advance of your trip, you’re leaving
yourself exposed. Taking the recent volcanic eruption in Bali as an example, those travellers who had already purchased
the appropriate insurance before the eruption was predicted, were covered for any costs associated with the resulting
delays or cancellations. For those who only thought about it once news of the pending eruption had surfaced, it was
already too late and they would have had to shoulder the costs of a ruined holiday.
2.Don’t just go for the cheapest option. Prices vary hugely for travel insurance. Canstar’s recent study found that, for a family of four travelling to Fiji[1], prices varied from $62.16 up to a peak of $255. On the face of it, it looks like a no-brainer, but don’t be too hasty
as price can often reflect the things the policy covers and the maximum payout amounts in the event that you need to
make a claim.
3.Use online comparison sites. So much variation in price and features can make comparing your options a difficult and lengthy process. Online sites
like canstar.co.nz do all the hard work for you letting you look at all your options in one go.
4.Make sure some basic features are included in the basic policy price. In New Zealand there are no legal requirements for what needs to be included in a travel insurance policy, but as rule
you should check that you’re covered for:
• Lost luggage
• Emergency medical cover
• Repatriation (in the unfortunate event you need to get home due to accident or emergency
• cancellation due to strike, civil commotion, riots, natural disaster or severe weather
• Personal liability cover
5.Not sure what you’re covered for? Don’t be afraid to ask. This is especially important with activities you may be participating in on your holiday. Many policies now come with
cover for activities such as scuba diving and skiing but check the wording closely. There will be stipulations on how
and with who you must be participating in your activity, and if you are not with (for example) a qualified instructor or
within a designated area you may not be covered if you get injured. Speak to your insurer if you are not clear and they
may be able to give you the option of additional cover.
6.Declare existing medical conditions. The good news is that with some insurers pre-existing conditions such as asthma, high blood pressure or epilepsy will
have no impact on the cover your travel insurance gives you, but your insurer still needs to know about them. Not being
completely honest and upfront about any health issues you mayhave means that insurers can not accurately assess your risk. We say may because even if you have only been referred or tested for a condition, but don’t know for definite, you must still tell
your insurer. Choosing not to could invalidate your insurance.
7.Don’t assume you’re covered if you go to Australia. Canstar’s research found that for a couple taking a short break[2] in Australia, travel insurance ranged from as little as $36 up to $228. After bagging cheap flights and a great hotel
or Airbnb deal, it may be tempting to forego the extra cost of insurance as Kiwis are entitled to some levels of health
and emergency care in Australia (under our reciprocal healthcare agreement). However, that agreement is limited and does
not cover you for an ambulance (which can cost thousands of dollars), aftercare, some medications and possible
repatriation costs. With no travel insurance you’re also leaving yourself exposed to personal liability, disruption or
cancellation charges as well as lost luggage.
George concludes:
“None of us want to think the worst will happen – especially on a long-planned trip – but making help available if it
does is what you’re buying with travel insurance.
“New Zealand has a good-sized market when it comes to travel insurance. Canstar researched 65 products from 34
providers, so the choice is there for consumers to get the cover that suits their situation and travel plans, at a price
they are happy with.”
The top-rated providers
This year, Canstar's annual travel insurance analysis considered 65 products from 34 providers to determine which ones
offer outstanding value for money. To reflect the different types of trips and travellers and policies available,
Outstanding Value Awards were awarded across four distinct categories.
As with all insurance, it is important to check the policy details with the provider before purchasing to make sure they
are suitable for an individual’s needs.
For further information please visit the Canstar website.
ENDS