One Million Kiwis Affected by Cybercrime
2017 Norton Cyber Security Insights Report Reveals half of New Zealanders still sharing passwords
AUCKLAND, New Zealand – 22 February 2018 – More than one-third of New Zealand’s adult online population was affected by cybercrime in in the past year according
to the 2017 Norton Cyber Security Insights Report released by Norton by Symantec (NASDAQ: SYMC).
The report, which spanned 20 countries, found that 978 million people were affected by cybercrime in 2017, one million
of whom were in New Zealand. Nearly half of all New Zealanders (49 percent) have or know someone who has been impacted
by an online security threat. Of those who have ever been a victim of cybercrime, 56 percent have been affected in the
past year.
Globally, cybercrime victims share a similar profile: they are everyday people who use multiple devices whether at home
or on the go, but have a blind spot when it comes to cyber security basics. This group tends to use the same password
across multiple accounts or share it with others. Equally concerning, 39 percent of global cybercrime victims, despite
their experience, gained trust in their ability to protect their data and personal information from future attacks and
more than 20 percent believed they had a low risk of becoming a cybercrime victim[1].
Kiwi cybercrime victims lost more than NZ$177 million combined, and spent more than nine hours dealing with the
aftermath. Even if people were able to recover some of their losses, the amount was minimal in comparison: at least 82
percent of Kiwis’ reported financial loss was not reimbursed.
Mark Gorrie, director, Consumer Business Unit, Pacific region, Symantec, says cybercrime is touching the lives of all
New Zealanders and Kiwis could do more to protect themselves.
“People’s actions revealed a dangerous disconnect: Despite a steady stream of cybercrime sprees reported by media, too
many people appear to feel invincible and skip taking even basic precautions to protect themselves,” said Mark. “This
disconnect highlights the need for consumer digital safety and the urgency for consumers to get back to basics when it
comes to doing their part to prevent cybercrime,” he added.
Kiwis’ (In)action Increases their Cybercrime Risk
Millennials were the most common victims of cybercrime in New Zealand. Despite the availability of device protection
technologies such as fingerprint ID, pattern matching and facial recognition, nearly half of millennials (49 percent)
don’t have any security measures on their devices. They were also the most likely age group to share their passwords –
half of all millennials have shared their smartphone passwords.
In fact, password sharing is rife in New Zealand with 51 percent of Kiwis sharing their passwords for at least one
online account with others. People mostly share passwords to their connected home devices (38 percent), smartphones and
laptops (both 35 percent). Kiwis may also be putting their information at risk by: writing their passwords down on a
piece of paper (22 percent) and using the same passwords for all their online accounts and devices (19 percent). 16
percent have even shared the password for their online banking with another person, despite 58 percent worrying about
their financial information being stolen online.
While most Kiwis report having some form of protection on their smartphones, laptops, desktops and tablets, 39 percent
of those surveyed don’t have any protection on their smart home theatre devices and 31 percent don’t have protection on
their gaming consoles.
Boundaries Skewed Between Cybercrime and “Real Life”
Despite 86 percent of New Zealanders believing cybercrime should be treated as a criminal act, 16 percent believe
stealing information online is not as bad as stealing property in ‘real life’. Further, 40 percent of Kiwis believe it’s
sometimes acceptable to engage in morally questionable online behaviour in certain instances such as reading someone
else’s emails without their consent (22 percent), sharing things they know are untrue on social media (14 percent) and
putting software on someone’s machine to spy on them (12 percent).
The State of New Zealanders’ Trust
People’s level of trust affects their behaviour when it comes to security. Kiwis who reported gaining trust in
themselves and their security software were more likely to apply security updates when prompted. Kiwis were also more
likely to gain trust in security software providers if they received a scam email which was flagged as such. However,
they are not as trusting of some institutions and organisations. Over the past year New Zealanders lost trust in the
ability of credit report companies that gather information without user consent (39 percent), social media platforms (37
percent) and the government (33 percent) to manage their data and personal information.
To learn more about the real impact of cybercrime and how New Zealanders can protect their digital information, go here for more information.
About the Norton Cyber Security Insights Report
The Norton Cyber Security Insights Report is an online survey of 21,549 individuals ages 18+ across 20 markets,
commissioned by Norton by Symantec and produced by research firm Reputation Leaders. The margin of error for the total
sample is +/-.7%. The New Zealand sample reflects input from 1,009 adults ages 18+. The margin of error is +/- 3.1% for
the total New Zealand sample. Data was collected 5-24 October 2017 by Reputation Leaders.
How We Define Cybercrime
The definition of cybercrime continues to evolve as avenues open up that allow cybercriminals to target consumers in new
ways. Each year we will evaluate current cybercrime trends and update the report’s methodology as needed to ensure the
Norton Cyber Security Insights Report provides an accurate snapshot of the impact of cybercrime as it stands today. In
the 2017 Norton Cyber Security Insights Report, a cybercrime is defined as, but not limited to, a number of specific
actions, including identity theft, credit card fraud or having your account password compromised. For the purposes of
this report, a cybercrime victim is a survey respondent who confirmed one or more of these incidents took place. Visithttps://us.norton.com/cyber-security-insights-2017 to learn more.
About Symantec
Symantec Corporation (NASDAQ: SYMC), the world’s leading cyber security company, helps organisations, governments and
people secure their most important data wherever it lives. Organisations across the world look to Symantec for
strategic, integrated solutions to defend against sophisticated attacks across endpoints, cloud and infrastructure.
Likewise, a global community of more than 50 million people and families rely on Symantec’s Norton and LifeLock product
suites to protect their digital lives at home and across their devices. Symantec operates one of the world’s largest
civilian cyber intelligence networks, allowing it to see and protect against the most advanced threats. For additional
information, please visit www.symantec.com or connect with us on Facebook, Twitter, and LinkedIn.
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[1] Respondents’ attribution of cybercrime risk is based on their personal beliefs and definition of cybercrime.
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