Changes to priority mail
New Zealand Post customers will see a change to how they can send priority mail from 1 January 2018. The FastPost
service will no longer be available from this date. New Zealand Post is making this change following a review of its
priority mail network.
Customers will be able to use courier products as an alternative way for sending their priority mail and we acknowledge
that this is a big change for those who currently use FastPost. Currently only 1% of all mail is sent using this service
and during the last year it has declined by 23%.
The amount of all letter volumes continues to decline significantly, at a rate of approximately 60 million items a year
and despite ongoing cost reductions, this change is necessary. We are committed to providing priority services to our
customers. Standard Post remains unaffected.
For business customers, a new priority mail service will be available in and between Auckland, Wellington and
New Zealand Post will continue to seek ways to improve efficiency and make cost savings to maintain a commercially
viable postal network, and to give our customers the best possible service.