Air New Zealand introduces smart passport service
Turning up to the airport with an expired passport will be a thing of the past for Air New Zealand customers, with the
airline’s mobile app now able to scan and save passport information and send a timely reminder when it’s time to renew.
Every month around 550 customers turn up to the airport with an expired passport, triggering a stressful situation for
would be travellers.
Air New Zealand customers can now save themselves the stress and embarrassment by using their smartphone camera to
capture and save their passport details. Not only will this streamline their check-in experience, it also triggers
expiry reminders including providing handy click through links to renew New Zealand, Australian, British and American
passports.
Currently around 10 percent of Air New Zealand customers type their passport details incorrectly as they check in
online. By saving these to their profile, customers will enjoy a smoother experience and rest easy in the knowledge that
their travel document has been entered correctly.
Air New Zealand’s Chief Digital Officer Avi Golan says customer feedback is driving the rollout of time-saving tools
such as this and customers can look forward to an increasingly smarter digital travel experience – not just on the day
of travel but in the dreaming and planning phase.
“Customers consistently tell us time is the biggest stress factor when travelling, so prioritising features that offer
genuine benefits and convenience on the go is key.
“Integrating smartphone camera technology to our app paves the way for adding secure credit card scanning to our booking
system, as well as longer term developments such as selfie-boarding - using biometrics and facial recognition to verify
customers at the gate.”
The Air New Zealand mobile app has been downloaded by 1.3 million people. Earlier this year the popular coffee ordering
function clocked up two million orders.
Ends
Note to editors:
Additional features now live in the Air New Zealand mobile app include -
Multi pass management: Customers travelling as a family or group can download up to 9 boarding passes for their group to
their app – meaning the end of paper boarding passes for travellers who do not have their own device, such as young
children.
Baggage management: Purchase a bag to add to an existing Seat only domestic fare.