Toll New Zealand Tracks Process Delivery with Promapp
Auckland, 5 December 2016 – Toll New Zealand, one of New Zealand’s largest domestic freight forwarders offering end-to-end transport services and
logistics solutions, has announced that it will deploy Promapp’s cloud-based business process management software as
part of the company’s ongoing continuous improvement program.
Promapp will replace the company’s range of processes created and stored in Visio, Word and on their intranet which,
although documented, were difficult to update and manage for the diverse business groups throughout the Toll business.
“We wanted a common language for process throughout the business and sought to deploy an industry best practice
solution. At the same time, we aspired to deploy a platform where processes could be documented and then evolve to where
these processes could actually provide a platform for continuous process improvement,” explains Anthony Barrett, General
Manager, IT, Toll New Zealand.
The decision to deploy Promapp followed a review of market solutions available. Promapp was selected based on its ease
of use, attractive user interface and its overall return on investment based on the experience of other companies.
Promapp will be rolled out to all of Toll New Zealand’s business units and departments. They will use the software to
support continuous improvement.
“We believe that people perform best when they are empowered, accountable and recognised. How we go about achieving
success is as important as success itself. Promapp will enable us to drive this strategy,” said Barrett.
At the same time, the company has also started to deploy Promapp’s risk module which will support the company’s overall
compliance initiatives.
“Our compliance policy aims to achieve the ongoing involvement and total commitment of all management, employees,
contractors and suppliers to seek and achieve continuous improvement in everything we do,” says Barrett. “Promapp will
support this program in the coming years.”
Promapp’s recently launched Process Variant Management Module will also provide Toll New Zealand with the ability to
recognise standard processes and manage or eliminate process variations.
“We need Process Variant Management functionality as we have customer and region specific variations and must capture
and manage these effectively in order to boost business operational performance. Previously, we didn’t know how
different a process was from one customer, region or department to another so we were unable to attach a value to it.
Now, we will be able to see each variant and more importantly, identify the cost and impact of each process variation.
We will achieve better management of process variations so will be able to better manage risk,” says Barrett.
Being cloud-based, Promapp enables teams to suggest improvements and update processes in real-time. This means all staff
will always see the latest information.
As New Zealand's most successful multi-modal supply chain operator, Toll New Zealand provides its customers with high
quality freight forwarding and logistics solutions from Kaitaia to Invercargill. In addition to its transport and
relocation capabilities, the organisation is also expert in providing fully integrated logistics solutions and is able
to manage a customer’s supply chain warehouse and support with third party logistics (3PL) services.
“Our company mission is to harness our significant resources, know-how and passion to deliver the optimal logistics
solutions for our customers. By using Promapp, we will have a process management solution that is accessible throughout
the organisation. The feedback loop will also enable people to engage with processes and suggest improvements,
ultimately supporting our strategy of being recognised as the Asia Pacific region’s most successful provider of
logistics,” said Barrett.
About Promapp
Established in 2002, Promapp Solutions <http://www.promapp.com> works with hundreds of organisations worldwide to foster a thriving business improvement and process management
culture.
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change
business processes, enabling continuous improvement, quality assurance, risk management and business continuity.
Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset,
Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging the sharing
of information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, Lumo Energy,
Toyota, Ricoh Australia, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council
and City of Boroondara. The company is headquartered in Auckland, New Zealand. www.promapp.com
ENDS