2 DECEMBER 2016
IAG EARTHQUAKE UPDATE: IAG IN THE COMMUNITY, FOR THE COMMUNITY
It is now almost three weeks since the 7.8 magnitude earthquake hit the east coast of the South Island. Our thoughts
remain with our customers, and the communities, affected by the earthquake and the ongoing aftershocks.
Across our family of brands – AMI, Lantern, Lumley, NZI, State and our bank partners, ASB, BNZ and Westpac – we insure
close to 500,000 homes in the areas affected. To date we have had just over 1,500 claims lodged.
We take our role as New Zealand’s largest insurer seriously, and that’s why we’ve had our people out supporting our
customers in Kaikoura, Waiau, Ward, Blenheim, Seddon, Wellington and Hanmer Springs over the last week. We’ve run
ongoing Customer Clinics in Waiau and Ward, opened a Customer Hub in Kaikoura, attended Community Meetings in Kekerengu,
Ward and Kaikoura, and visited our customer’s homes and businesses across all areas affected. This morning we head to Mt
Lyford and Cheviot to attend Community Meetings.
We’ve listened to our customers and what they need: face-to-face contact, help with understanding the process of making
claims, and a coordinated, seamless settlement process. To enable us to respond we’ve established teams of Claims
Specialists and Loss Adjusters based in Blenheim, supporting northern South Island customers; Hanmer Springs to provide
support for North Canterbury customers; Kaikoura; and Wellington for lower North Island customers.
We’ve also set up teams of dedicated earthquake claims managers based in Christchurch. They are experienced in
earthquake response, and are supported by teams of loss adjusters, engineers and assessors. We understand that, for our
customers, having someone who understands their situation and their claim is hugely important which is why all major
earthquake claims will be assigned to dedicated case managers.
We’re working with a number of organisations including EQC, Hurunui, Marlborough and Kaikoura District Councils,
Insurance Council of New Zealand (ICNZ), and Civil Defence to coordinate response efforts and speed up the process of
recovery for all those affected by the earthquakes. The recovery of these regions will only be successful if we listen
to each other and work together.
We’re here to help. You can visit us in person at 8 West End in Kaikoura or the AMI store at 12 Main Street in Blenheim.
Look out for us at Community Meetings in other affected areas.
For more information on the earthquake claims process visit www.iag.co.nz.
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