Spark to waive moving, termination fees for quake affected

Thursday, 17 November 2016, 11:02 am
Press Release: Spark NZ

Media Release
17 November 2016

Spark to waive moving and termination fees for earthquake affected residents

Spark has announced today the usual fees for moving or terminating a Spark broadband contract early will not apply to those forced to move as a result of this week’s earthquakes.

Spark Home, Mobile, and Business CEO, Jason Paris, said he hopes waiving the fees will mean there’s one less thing for people to worry about.

“For those people it must be a hugely stressful time, and the news they may need to move is always devastating. We think the most important thing we can do is help make this process as smooth as we can at our end, and waiving fees is the right thing to do,” said Paris.

Normally, moving house incurs a standard connection fee, which reflects the cost to Spark of shifting the service, a cost that can be up to $190 depending on whether there is an existing line at the new address or not.

There may also be a charge if a customer moves to a temporary address and then back and takes their service with them.

Early Termination Fees are charged if a contract is cancelled before the term is up, and the amount depends on the connection type and how much time is left on the contract.

While these standard fees will be waived any non-standard installation fees will still need to be charged.

Affected customers are urged to talk to Spark about their needs as soon as they are able to, either by ringing 123 or via Live Chat on www.spark.co.nz.

ENDS  

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