Update | Telecommunications services restored in Kaikoura

Joint update from Spark, Chorus and Vodafone

17 November 2016

09.00am

Update | Telecommunications services restored in Kaikoura

Work to restore telecommunications services in Kaikoura has been successful with broadband and IP voice services returning at 11pm last night. This followed Vodafone, Spark and Chorus collaborating to re-route traffic to Wellington and Christchurch through provisioned capacity on Vodafone’s Aqualink cable.

With the Wellington link established, all of Kaikoura’s 1,466 broadband customers should see their broadband service restored. However, specific local issues following the earthquakes, such as loss of power to a street cabinet or damage to an individual’s line, may result in some faulty connections.

Our recommendation is for Kaikoura broadband customers, regardless of their provider, is to try reconnecting to their broadband. To re-set the connection, they should first turn their broadband modem off and on again. If they are then unable to connect and have mobile phone coverage, they should log the fault with their broadband provider.

Work to re-connect landlines is due to complete later today, as this requires an additional link from Kaikoura to Christchurch.

In addition, work to restore connectivity to the Waiau exchange is now complete after a 1km fibre replacement cable was helicoptered in yesterday. Waiau residents should now have full access to landline services. We hope to re-establish broadband and full mobile connectivity later today.

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