UPDATE @ 4:15 pm Wednesday 16 November

UPDATE @ 4:15 pm Wednesday 16 November

Monday’s devastating earthquake impacted mobile and fixed line services in the lower North Island and upper South Island. The issues affecting Vodafone’s mobile network have been resolved – with our remaining impacted site in Waiau now connected back to the core network via a satellite link.

Our restored cell sites in Waiau, Hundalee and Kaikoura are now delivering 2G and 3G services, enabling people within reach of these sites to make voice calls, send text messages and use mobile data. Ward has 2G services up and running and we expect 3G to be functional within the next hour.

Please see here for the latest joint statement from Vodafone, Spark and Chorus regarding ongoing fixed-line and mobile restoration efforts in Kaikoura.

All affected HFC/FibreX fixed-line customers in Wellington have now had their services restored.

Every time an aftershock greater than 5.0 occurs, we are required to re-inspect our buildings and seek clearance before allowing access to staff or the public. As a result, a number of Vodafone retail stores in Wellington will remain closed until we have the green light for access including our Queensgate and Lambton Quay stores. Our Porirua and Cuba Street retail stores are now open to the public.

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