15 November 2016
Update on insurance response to North Canterbury earthquake
IAG’s consumer claims teams assisting customers of AMI and State insurance received several thousand calls through the
day (Monday 14 November).
Understandably there was a big spike in the morning from 9-11am as people were able to first assess damage in the light
of day. Call volumes dropped back a bit through the day although there was a lift late in the afternoon, possibly as
some people from outside the hardest hit areas found time to consider the damage after returning from work and other
commitments - including helping others with the immediate response.
We actually expect a big lift in calls over the next couple of days from the worst hit area as lines of communication
get fully functioning and the people there are able to move from dealing with immediate safety issues and concerns.
In terms of the geographic spread of claims enquiries it seems the energy of the earthquake really did get sent north
from with reports from our assessors of damage to some pools in the Hawkes Bay region from water movement.
ends