Delaware North at Wellington airport wins NZ’s top hospitality award again
When you stop for coffee and a bite to eat at Wellington airport there’s a high chance you’ll be served by New Zealand’s
top hospitality team.
Delaware North, which runs seven of the airport’s busy cafés and bars, has taken out the coveted ServiceIQ Excellence in
Training and Staff Development Award for the second time at the NZ Hospitality Awards 2016 in Auckland.
The recipe for success in an operation serving thousands of travellers weekly is giving staff the skills for excellent
customer service, plus the opportunity to develop a career, says Delaware North New Zealand Business Manager, Harish
Purohit.
“By helping our people increase their skills and prospects, you raise the benchmark for strength in the team and create
momentum in the business,” says Harish.
Many of the team at Delaware North’s Wellington operation have upskilled on the job, gained ServiceIQ qualifications and
progressed to senior roles.
“We support and mentor our staff to pursue their own goals and a sense of direction. There has to be more to it than
just turning up to work and getting paid.”
He says the pay-off is motivated staff and an engaged team: “Our customers can expect to receive a superior service from
knowledgeable and helpful employees.”
ServiceIQ is the official training partner for the hospitality, tourism, retail and aviation service industries. Our
experts work with industry to develop top quality on-job training programmes that make a positive difference for
thousands of businesses and their employees all over New Zealand.
ENDS