New Zealand Customer Satisfaction Awards

Tuesday, 28 June 2016, 11:13 am
Press Release: Roy Morgan Research

Roy Morgan announces the winners of New Zealand Customer Satisfaction Awards

Roy Morgan Research last night revealed the winners of its fifth annual Customer Satisfaction Awards at a gala dinner in Auckland.

On June 27, CEO Michele Levine presented 21 Awards to businesses that topped their respective categories by delivering outstanding levels of Customer Satisfaction, as judged by over 13,000 Kiwi consumers throughout the year.

Customer Satisfaction Awards 2015 – Winners

Car Manufacturer of the Year
Volkswagen
Financial Institution of the Year
TSB Bank
Major Bank of the Year
Kiwibank
Quick Service Restaurant of the Year
BurgerFuel
Clothing Store of the Year
Jeanswest
Coffee Shop of the Year
Robert Harris
Department Store of the Year
Ballantynes
Furniture/Electrical Store of the Year
Noel Leeming
Hardware Store of the Year
Mitre 10
Music/Book Store of the Year
Take Note
Shoe Store of the Year
Hannahs
Sports Store of the Year
Kathmandu
Supermarket of the Year
New World
Mobile Phone Handset Provider of the Year
Apple
Home Phone Service Provider of the Year
Trustpower
Home Internet Service Provider of the Year
Orcon
Mobile Phone Service Provider of the Year
2degrees
Domestic Airline of the Year
Air New Zealand
International Airline of the Year
Air New Zealand
Electricity Provider of the Year
Nova Energy
Gas Provider of the Year
OnGas
Five businesses won their very first Roy Morgan Research Customer Satisfaction Award including Clothing Store Jeanswest, Hardware Store Mitre 10, Home Internet Provider Orcon, and Car Manufacturer Volkswagen. The final Customer Satisfaction newbie, Gas Provider OnGas, outdid 2012-2014 champ Nova Energy – which instead scooped Electricity Provider of the Year for the first time!

Air New Zealand scored a rare double: the airline not only continued its streak as the top Domestic airline, but finally pipped Emirates to claim International airline too.

Take Note last won back in 2012, but returned to claim the 2015 crown. However, other businesses made sure not to rest on last year’s laurels: Coffee Shop Robert Harris, Furniture/Electrical Store Noel Leeming, Sports Store Kathmandu and Supermarket New World each built on their victories in 2014 to make it two-in-a-row.

Five businesses completed the hat-trick in their categories: Financial Institution TSB Bank, Quick Service Restaurant BurgerFuel, Department Store Ballantynes, Home Phone Provider Trustpower, and Shoe Store Hannahs (which now has four Awards overall).

Three businesses were awarded a fifth consecutive award: Kiwibank for Major Bank, 2degrees for Mobile Service Provider, and Apple for Mobile Handset.

Michele Levine, CEO, Roy Morgan Research, says:

“Now in its fifth year, the Roy Morgan Research Customer Satisfaction Awards have proven to be the definitive annual record of the local and international businesses most consistently satisfying their New Zealand customers.

“Customer Satisfaction is one of our most closely watched measures. Most of our clients follow not just their own results but also those of their competitors very carefully. In this age of social media, the immediacy of communication means you cannot get a better marketing message than a recommendation from a satisfied customer.

“We are thrilled that so many of last year’s winners proudly displayed the achievement in advertising and company announcements. We look forward to seeing how the 2015 winners, especially first-time champs, let the world know about their achievement.”

ends

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Roy Morgan Research

New Zealand's leading social and market research company

A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years' experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

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