From Managed Print to Content Management: Fuji Xerox’s ‘Next Generation’ Services
As a mature offering, Managed Print Services has proven its value for organisations across the spectrum – but are New
Zealand’s businesses taking full control of their content from end to end? That’s a question posed by Fuji Xerox, which
notes that Next Generation Managed Print Services (MPS) go beyond document management to incorporate the full digital
information lifecycle.
“Today, MPS is just one component of how information is created and shared across the organisation. There are onramps
and offramps between digital and physical – printed – information through that lifecycle; by managing the process from
end-to-end with automated workflows, optimised print environments and digital repositories, content management allows
for further gains in efficiency and performance,” says Cameron Mount, General Manager, Global Services, Fuji Xerox New
Zealand.
Market intelligence company IDC estimates that cost savings of up to 30 per cent can be gained with MPS; Cameron says
there is more to gain in efficiency, performance and ease of information access with a complete content management
approach.
He notes that forward-looking organisations like AUT and Trustpower have approached content management within the
context of digital transformation. AUT has started the process by moving to MPS, benefiting from a reduction in print
costs of over $600,000 per year; meanwhile, Trustpower has moved beyond MPS to eliminate paper-based processes with
customer onboarding, and digital workflow-driven case management.
Cameron says that with the formal launch of its Next Generation MPS, Fuji Xerox is ready to help more local companies
move beyond the optimisation of print environments. “Further value is to be found in the delivery of services that
support effective enterprise content management throughout the information lifecycle,” he explains.
These customisable services are applicable to businesses of any size and support optimised document-related work
processes with enhanced security in mobile and cloud environments.
Cameron notes that enterprise content management today must encompass all aspects of the information lifecycle. “Whether
that content is electronic or printed, managing it smoothly through its lifecycle means the ability to improve
efficiency and the execution of business processes in a wide range of industries. Doing so depends on digitisation,
consolidation and optimisation of print environments, and the introduction of electronic workflows.”
Fuji Xerox’s Next Generation MPS delivers on these goals, he says, by providing an environment where users can
effectively and securely access information when and wherever needed.
The company unveiled a service roadmap which segments document-related processes into three stages—assess and optimise,
secure and integrate, as well as automate and simplify—to enhance clients’ document-related workflows for smoother
communication.
In each stage, the services using new tools can be implemented according to the maturity of the client’s office
environment. In addition to operation and management of the printing environment, Fuji Xerox conducts periodic reviews
of the services and provides support for further improvement.
Cameron says delivery of Fuji Xerox Next Generation MPS follows three stages:
• Stage 1: Assess and Optimise
Optimises client’s printing environment by capturing the total cost of ownership, user status and power consumption to
reduce cost and environmental load.
• Stage 2: Secure and Integrate
Enhances security and manages printers in whatever environment documents are utilised—in offices, mobile, or cloud.
• Stage 3: Automate and Simplify
Automates client’s work processes and boosts productivity using unique approaches to analyse document-related workflows.
Continuing, Cameron notes that MPS enjoys substantial recognition particularly in developed markets like New Zealand.
“MPS has proven its value, but there is more work to be done. That’s what Fuji Xerox has worked to deliver with the Next
Generation services; these services acknowledge an increasingly digitised world, but one which is still just as
dependent on printed output. As mobile and cloud technologies are increasingly leveraged to accelerate key business
processes, Next Generation MPS addresses takes cognizance of these technologies for improved workflow optimisation and
the ability to manage content better across the entire organisation.”
ends