Skinny comes out tops in customer satisfaction and value

Skinny comes out tops in customer satisfaction and value

Skinny Mobile wins Canstar Blue Most Satisfied Customers Award and Consumer NZ People’s Choice Award 2016

The results are in, the numbers have been tallied and the people have spoken – Skinny Mobile is officially New Zealand’s number one mobile brand for customer satisfaction and value.

Awarded not one but two prestigious awards in the last three weeks, Skinny Mobile has beaten the big boys in the telco market, taking out both the 2016 Canstar Blue Most Satisfied Customers Award – Mobile Prepaid Providers and the Consumer NZ People’s Choice Award 2016.

This is the second year that Skinny has won the Canstar Blue Most Satisfied Customer Award, demonstrating that great service, low prices and excellent quality aren’t mutually exclusive.

Established in 2015, the Consumer NZ People’s Choice Award is based on the overall satisfaction of customers who rate their own brand in a number of key areas. Skinny customers were quick to reference helpful customer service, low waiting times, and serious bang for their buck as major contributing factors to their overall satisfaction.

Sitting head and shoulders above the other companies in the running, 84% of Skinny customers were very satisfied with Skinny, compared to 69% with 2 Degrees customers being happy with their provider, and only 42% of Vodafone’s customers being satisfied.

Consumer NZ general manager – business Derek Bonnar said achieving a People’s Choice endorsement was an outstanding effort that resonates with the market. “Over 90% of Kiwis recognise the Consumer NZ brand and 75% regard Consumer NZ endorsements as the most trusted in New Zealand. We congratulate Skinny Mobile on their achievement.”

Skinny also took out the competition at the Canstar Blue Awards beating out the larger corporates for the second year running to achieve five star rankings across all sub-categories – value for money, customer service, accessibility, billing and network coverage.

Skinny Mobile general manager Ross Parker says everybody at Skinny is thrilled with the award wins. “It’s great when we get positive feedback from our customers and we’ll certainly use the feedback to help us continue to improve our service,” he said.

“Being rated number one in customer satisfaction is amazing and something we’re really proud of. We’ve always worked hard to bring the best value mobile plans to Kiwis, but at the same time our customers have told us that having great customer service is just as important”, Parker continues.

“These awards are based on consumer feedback and at the end of the day they’re the ones who

count, so we’re pretty proud that we have come out on top, ahead of the bigger companies like Vodafone and 2degrees” he concludes.

87% of Skinny customers say they have only received excellent customer service compared to only 68% of Vodafone customers. 75% of Skinny customers said they have never experienced long wait times to speak to a customer service representative, compared to only 42% of Vodafone customers.

Skinny customers also benefit from prompt and helpful call centre service with most calls answered in just over a minute with issue resolution sitting at 99.8 percent the first time a customer calls.

Skinny’s considerable success to date demonstrates that the company is on to a winning formula, delivering super low prices, reliable service using the great Spark 4G network and award-winning customer service.

The recent award wins herald an excellent future ahead for Skinny, as Kiwis demanding a different and better value proposition from their mobile provider choose the market challenger. As New Zealand’s best value telco brand, Skinny is taking on the big boys and winning.

ENDS

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