Immigration New Zealand selects TT Services as service delivery partner
Immigration New Zealand (INZ) has once again selected TT Services as the preferred Service Delivery Partner (SDP) to
provide visa application services in 24 locations across the globe.
In accordance with this contract, TT Services will continue to provide visa application services through its Visa
Application Centres in the United Kingdom, Germany, the United States, India, Sri Lanka, Thailand, Australia, Papua New
Guinea, Fiji, Vanuatu, Solomon Islands, New Caledonia, Kiribati and Nauru.
Through this partnership, TT Services will provide visa application support services to people applying for visas to New
Zealand. Support is also provided via dedicated internet, email, social media and telephone client service channels, as
well as application status tracking and a range of added-value services.
According to Debbie Brockbank, Managing Director, TT Services, “TTS has been a committed delivery partner to INZ for
several years. With INZ we have developed a secure document management solution providing an online data entry and
transfer and remote viewing capability. This innovation has removed the need to courier documents between a number of
VACs and their respective INZ visa processing offices. It has also enabled us to keep the price to applicants
affordable.”
As part of the TUI Group, the world’s largest integrated travel company, TT Services has invested in new technologies
and service delivery solutions. The TUI Group has award-winning standards of risk management, security and corporate
governance, which have been implemented successfully across the TT Services business.
“Being the incumbent, we have an unparalleled local knowledge gained from overcoming the challenges of the regions in
which we operate. We are specialists in tailoring optimal operational processes, IT solutions and client service
outcomes – basically international best practice – to local contexts,” said Sridhar Krishnamurthy, TT Services’ Director
of Operations.
TT Services was also the first company to implement the concept of ‘Joint Visa Application Centres’ in the South
Pacific. Across seven locations in the region, TTS manages visa outsourcing operations for the Australian and New
Zealand governments within shared premises by combining resources, infrastructure and expertise, while maintaining
discrete process and security protocols for each.
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