CodeBlue's CIO Services take 'evolutionary leap'

CodeBlue's CIO Services take 'evolutionary leap' in helping customers align IT strategy with their business strategy

Auckland, New Zealand. 30 November 2015. IT managed services company CodeBlue has rolled out a nationwide evolution of its CIO Services – with new appointments, new processes and new capabilities – all designed to help customers achieve better strategic alignment of their IT strategy and investment with their business strategy.

CodeBlue CEO, Chris Mackay, says the new CIO Services give CodeBlue branches around the country the IT and business strategic horsepower required to give customers in the 20-300 seat space the breadth and depth of CIO-level guidance and planning essential for customers to protect and drive value from their systems and data.

“It’s no longer enough just to give customers ‘IT that works’. We’re moving to the next level, which is ‘IT that works to make your business better’,” Mackay says.

CodeBlue now has Virtual CIOs (vCIOs) in place at branches around the country. The first task of the Virtual CIOs is to work with customers to develop a documented high-level strategic plan, aligning technology investment with business outcomes.

As part of the strategic plan, the vCIO works with each individual customer, leveraging an armoury of modular supporting CIO processes and services. These are all integrated with each customer’s individual CodeBlue Managed Services agreement.

The interlocking CIO Services span strategic planning; infrastructure roadmap; evaluation and selection of point vendor solutions; security audit and business continuity planning; and full business process improvement and business intelligence capabilities to establish KPI reporting and collaboration between technology and business users.

Chris Mackay says the investment CodeBlue has made in developing and integrating CIO Services is an important evolution in CodeBlue’s ability to deliver business outcomes.

“Our key point of difference is around how we build trust with our customers based on delivery of our promise: ‘First We Understand Your Business: then we develop, implement and manage an ongoing IT service.’

“The fact that we’re vendor agnostic and have an absolute focus on delivering value over time are important elements. Our market-leading service desk can span first level support for all of the elements of a customer’s IT infrastructure and systems including software, telephony, networking and virtually any intelligent device. That’s important. But the most important new element in CIO Services is our ability to align technology with business goals. That’s an absolute game changer. It’s a logical continuation of our ‘first we understand your business’ strategy.

“Going forward, our focus is on building our lead in the 20-300 seat market space. We’ll do it by being absolutely the best in helping our customers better align their technology with their business. And we’re already doing it – as demonstrated by our latest case studies with established companies such as Buckley Systems Limited, and hot new start-ups such as Tradietech Limited,” Chris Mackay said.

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