Trafford Care Coordination Centre, built on Orion Health technology, set to go live
In July this year, Orion Health signed a contract with Computer Sciences Corporation (CSC) that will support the
groundbreaking Trafford Care Co-ordination Centre (TCCC) on behalf of NHS Trafford Clinical Commissioning Group, in
Trafford, Greater Manchester, England. The project is set to go live.
Under a CSC primed contract, Orion Health technology will be used to develop an integrated digital care record that will
bring key parts of the patient clinical record together, creating a single view accessed via Orion Health Clinical and
Patient Portals that support both clinicians and caregivers to make informed decisions on the best course of action for
patients.
The aim of the Trafford Care Co-ordination Centre is to revolutionise the way its local residents are cared for. The
TCCC will provide a single point of contact for patients, their families and health professionals. It will operate like
an air traffic control system, tracking patients as they move through the health and social care system, guiding them to
different services.
The patients’ care will begin with their GP making a referral which will result in their onward journey being mapped out
on a patient care pathway. Pathways will be based on a localised Map of Medicine – a clinical tool that enables
clinicians to plan care according to the best available evidence. Once patients are assigned to a particular pathway,
their ongoing management will be overseen by a care coordinator who will be responsible ensuring all diagnostics are
undertaken and for arranging all their outpatient appointments, social care support and transport to and from hospital.
Gina Lawrence, chief operating officer of the Trafford CCG, says that Trafford is a financially constrained health
economy and for the last few years has been developing community services that could deliver better outcomes for
patients and better value for money.
“We developed a whole series of community integrated services that work very well,” she says. “But we found that the
more things we introduced, the harder it was to navigate around the system. People were becoming confused about what was
where.”
Colin Henderson, Orion Health’s general manager in the UK and Ireland, says: “This TCCC is totally patient experience
focused. How do we set this up so that the right services are made available to patients at the right time? It means
putting the patient at the heart of the system and sharing information. That is absolutely at the core of Orion Health’s
expertise and what we can bring to projects of this nature.”
Kevin McMonagle, CSC’s UK manager for Population Heath added:
“Orion Health’s technology is at the heart of the solution. We chose Orion Health for its world class clinical portal,
which affords clinicians a single view of all relevant clinical information and for its proven and highly referenceable
integration capabilities. We are delighted that Orion Health is our partner in implementing this first of type
co-ordinated care service to the market.”
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