15 October 2015
Flick Electric Co. and Triton Hearing receive Consumer Trusted accreditation
Consumer NZ is delighted to announce electricity provider Flick Electric Co. and hearing health care provider Triton
Hearing have received Consumer Trusted accreditation.
Launched in 2014, the Consumer Trusted programme is designed to advance the interests of New Zealand consumers by
recognising businesses committed to delivering fair and exceptional customer experiences that go above and beyond
minimum consumer law requirements.
Consumer NZ general manager – business Derek Bonnar is delighted to welcome these businesses into the Consumer Trusted
stable. “Both of these businesses have clearly illustrated their commitment to providing exceptional customer
experiences by working through the robust and detailed accreditation process,” Mr Bonnar said.
Flick Electric Co. CEO Steve O’Connor is pleased to achieve the accreditation. “We strive to give our customers a level
of love and care they’ve never experienced before in the power category, so having Consumer NZ critique our practices,
and provide constructive feedback, has been invaluable,” Mr O’Connor said.
Triton Hearing CEO James Whittaker said the recognition sets a new benchmark in the New Zealand hearing health care
industry. “We have demonstrated through this rigorous Consumer Trusted process that we consistently put our clients, and
the best hearing solution for them, before anything else,” Mr Whittaker said.
These additions bring the number of businesses accredited under the programme to eight, with a number of other
businesses currently working through the accreditation process. “We look forward to growing the programme significantly
over the next twelve months and continuing to recognise businesses that provide great customer experiences,” Mr Bonnar
said.
Businesses with Consumer Trusted status are licensed to use the accreditation and the Consumer Trusted logo for
marketing and promotions. The revenue generated goes straight back into funding the programme and increasing the scope
of Consumer NZ’s product testing, advocacy and investigative work.