NZCU South wins national customer service award

Published: Mon 21 Sep 2015 03:39 PM
NZCU South wins national customer service award
South Island credit union NZCU South was placed first in the recent CRM Contact Centre Awards in the Banking/Financial sector. They were also placed first for Web/Email Customer Service across all industries. The annual awards recognise the efforts of contact centre staff from across New Zealand.
For the second year in a row a credit union staff member received an outstanding Customer Service Award. This year it was Nicola Geary who was acknowledged for her overall attitude, wow factor and professionalism.
With a small Dunedin based team who service the entire South Island the credit union was up against some big players for first place in the Banking/Financial sector. They came out well ahead of other very well-known larger brands which show the dedication and commitment of NZCU South to deliver excellent customer service.
NZCU South Chief Executive Tania Dickie was delighted to hear of her team’s win.
“We have an exceptional Customer Service team who are always professional, positive and friendly. Congratulations to them and Nicola. They’re all very deserving of these awards.” says Ms Dickie
“They are dedicated to helping our customers achieve prosperity through financial confidence. They all take real pride in their work.
Well done to Nicola who is a positive force when at work and delivers a high level of customer service,” said Ms Dickie.
All NZCU South Contact Centre staff undergo considerable training before talking with customers. Additionally, NZCU South regularly audits the contact centre.
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