NZ Post determined to close Christchurch call centre

Published: Wed 2 Sep 2015 04:09 PM
NZ Post determined to close Christchurch call centre
New Zealand Post has shown a complete unwillingness to compromise or consider any factor other than money in the proposed closure of its Christchurch call centre, in a letter to the Engineering, Printing and Manufacturing Union.
“We’re incredibly disappointed with the bad faith shown by NZ Post’s contact centre manager,” says Joe Gallagher, EPMU organiser for the postal industry.
“The company seems to have made up their minds. They’re exaggerating the decline in mail volumes and pulling numbers out of thin air to justify it.
“Coming hot on the heels of a $143 million profit for NZ Post, this is just insulting to their workers.
“They’re claiming savings based on a decline in phone calls – which will happen no matter where the call centre is located – and the higher unemployment rate in Auckland. We can only assume this means they can pay Aucklanders less because there aren’t as many jobs up there.
“We have worked incredibly hard with Post over the past two years to save jobs while facing the reality that the postal industry is changing. That’s been thrown back in our faces.
“We’re calling on NZ Post to pull their horns in and have a grown-up conversation about how we can work together to save jobs and improve productivity across the business.”

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