Hard work creates award-winning holiday experience
Kiwis skilled in world-class customer service have proved a winning combination for Raglan Kopua Holiday Park. The
hugely popular vacation spot which attracts hundreds of holidaymakers from around the country and overseas, was awarded
the ServiceIQ Holiday Park Visitor Experience Award at last night’s awards event, organised by Holiday Parks Association
of New Zealand (HPANZ).
The secret to the park’s winning success is its people, says HPANZ Chief Executive Fergus Brown.
He says: “The managers show an incredible dedication to providing an outstanding visitor experience. Not just by them
but also through their staff.”
Last year, HPANZ introduced its members to ServiceIQ’s new tourism training qualification. The New Zealand Certificate
in Tourism (Visitor Experience) Level 3 is designed to provide the right skills to help the country’s tourism businesses
succeed in a competitive market.
Raglan Kopua Holiday Park was one of the first to enrol its staff on the programme.
Though the park has a terrific seaside location at one of New Zealand’s iconic holiday destinations, the managers of the
council-owned business know that what turns a good holiday into a great experience usually comes down to how well
visitors are treated.
“They could see the business and staff benefits of the programme,” says Fergus. “It meant they were able to improve
skills and performance to help their customers have an even better holiday. While at the same time, they could reward
their staff and empower them to build a career in the wider tourism industry.”
ServiceIQ CEO Dean Minchington says that the top rating destination is proof that skilled people focused on great
service add significant value for visitors, the business and its people.
He says: “Providing this training opportunity changes the whole dynamic of a sector by adding high-level skills and
qualifications for employees.”
Information on the training programme and qualification can be found at www.ServiceIQ.org.nz
ENDS