NZ Tax Refunds achieves Consumer Trusted status

NZ Tax Refunds achieves Consumer Trusted status

May 13 2015– WooHoo – NZ Tax Refunds (nztaxrefunds.co.nz) has been awarded Consumer NZ’s ‘Consumer Trusted’ status, giving consumers confidence that they are dealing with a trustworthy business in an increasingly competitive market.

WooHoo is the first tax refund provider to be awarded the Consumer Trusted status, placing WooHoo among a select group of businesses recognised for their best-practice standards of service and fair dealings with customers.

Cilla Hegarty, CEO of WooHoo – NZ Tax Refunds, said becoming a Consumer Trusted business was testament to the company’s commitment to providing exceptional customer experiences.

“We’re thrilled with receiving Consumer Trusted accreditation, which gives consumers confidence that our standards of service are second to none. It is independent proof that consumers can trust WooHoo as New Zealand’s preferred and fastest-paying tax refund company.”

The accreditation is independent recognition of the company’s commitment to fair business practices, she said.

“We’ve always been committed to providing exceptional customer service and have helped more New Zealanders get their tax refunds than any competitor. Making it easy for people, then giving them their own ‘WooHoo’ moment, is what we do every day and gaining Consumer Trusted status puts us in the top league of trusted businesses nationally.”

Sue Chetwin, chief executive of Consumer NZ, said the organisation is delighted to welcome WooHoo – NZ Tax Refunds to its Consumer Trusted family.

“We’re pleased to award WooHoo with Consumer Trusted status. We introduced this programme as a way to encourage businesses to up their game when it comes to good service. We were impressed with WooHoo’s attitude to its customers and its stand-out business practices, which consumers can rely on to get their tax refunds processed quickly and efficiently.”

The Consumer Trusted accreditation programme recognises stand-out business practices, provides consumers with confidence and celebrates those businesses committed to providing exceptional and fair customer experiences that meet and deliver over and above their obligations.

Consumer Trusted businesses comply with a stringent set of criteria set out in the Consumer NZ Code of Conduct, based on nine key principles:

1. Exceptional customer service
2. Returns, refunds and complaints – putting it right
3. Online presence – an up-to-date, informative online presence
4. Contracts – fair, easy to understand and robust contracts
5. Pricing – clear display of prices and fees and responsible payment options
6. Privacy and use of personal data – personal customer details are not exploited
7. Advertising and promotion – advertising and promotion is accurate.
8. Industry standards – meets industry requirements
9. Over and above the law – delivers over and above consumer law.

WooHoo – NZ Tax Refunds operates on a no-refund, no-fee policy and has helped hundreds of thousands of New Zealanders get their tax refunds from the IRD – more than any other provider.

ENDS

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