New World wins gold at the Readers Digest inaugural Quality Service Awards 2015.
Foodstuffs’ has triumphed at the Reader’s Digest inaugural Quality Service Awards winning gold for New World and silver
for PAK’nSAVE in the Supermarket category.
The independent survey asked more than 1,500 New Zealanders to vote in an online questionnaire to decide the winners.
Companies were rated on their ability to deliver a personalised, reliable service, to understand their customers, meet
(or exceed) expectations, and make the whole shopping experience quick and easy.
Steve Anderson, Managing Director, Foodstuffs New Zealand, says the double win is the ultimate recognition as it is
direct feedback from our customers and reflects all the exceptional work our teams in New World and PAK’nSAVE stores are
achieving throughout the country.
“At New World, we pride ourselves on our fresh food expert’s knowledge, passion and skill as well as our friendly and
helpful approach,” says Anderson.
“We simply put our customers first. We want them to feel welcome and enjoy every part of their shopping experience with
us.”
“PAK’nSAVE consistently offers New Zealand’s the lowest prices for their groceries and customers also appreciate the
can-do attitude of our friendly staff.”
“Thank you to our customers for letting us know that we are doing a great job. Our promise is that we won’t rest on our
laurels; we’re always striving to do better and we have next year in our sights already,” Anderson says.
ENDS