Service Jam 2015 – Auckland, New Zealand
PwC is proud to host New Zealand’s Global Service Jam 2015 as part of the Global Service Jam on February 27th-1st March
2015 at its Auckland office.
Kris Nygren, PwC’s Customer and User Experience Leader says, “The Service Jam event is 48 hours of fun, creativity and
chaos. We’re excited to be supporting this initiative which aims to promote collaboration in Service Design – which in
itself is a relatively new occupation in New Zealand.
“Service Design is fundamentally about exploring, understanding and creating - with people closest to the idea or issue.
It’s the activity of planning and organising people, infrastructure, communications and material components of a
service, in order to improve its quality and the interaction between service provider and customers.
“Jammers will discover what people value, what they are trying to achieve and design services that will help them
achieve their goals. It’s a highly creative process, that at times can be quite random, but this is intentional, in
order to challenge the status quo.”
“We’ll have a great team of industry heads to help guide participants through the process, including experienced PwC
service and user experience designers, and will be facilitated by PwC User Experience Designer Kelly Ann McKercher. Our
help with this event aligns with our market-leading capabilities in digital and user experience and our focus at PwC on
turning digital and customer insight into action for our clients,” says Mr Nygren.
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